Senior Technical Business Analyst

Senior Technical
Business Analyst

Grade: 9/10  
Salary range: $129,464 - $142,665
Duration: Ongoing 
Location: Hybrid working arrangements in place – in office
requirement to attend Sydney McKell offices on Tuesdays and Thursdays,
which is subject to change based on applicable DCS workplace policies. 

About the team 

This role sits within the NSW Telco Authority Enterprise Architecture team.

An exciting ongoing opportunity has arisen for a Senior Technical Business
Analyst to lead the charge in supporting with the transition of BA support internally
to the Enterprise Architect team.

The successful candidate will play a key role in
translating business needs into technical solutions by engaging with
stakeholders, analysing systems and processes, and coordinating the delivery of
high-quality, customer-focused technology solutions. This role requires strong
project management capabilities and the ability to work across complex
technical environments, including radio and telecommunications systems.

You will be joining a friendly, fast-paced, dynamic and diverse team who is
passionate about keeping people and places safe.  

We are an inclusive employer that fully supports flexible working and values
our people for their diverse ideas, backgrounds and skills. We are committed to
building a workplace that reflects the community we serve and welcome
applications from everyone.  

Your responsibilities will include 

• Engaging with stakeholders to document business requirements and ensure accurate translation of business needs
  
• Analysing systems and business processes to define functional requirements and design for systems, data, and integrations
  
• Coordinating end-to-end technical delivery and ensuring rigorous testing for quality assurance
  
• Collaborating with architects, security, and data governance teams to ensure compliance with standards and strategy
  
• Partnering with project and product teams to deliver solutions that improve operations and align with organisational goals
  
• Providing technical support for complex issues and coordinating resolution with technical teams and partners
  
• Maintaining up-to-date knowledge of industry trends and evaluating opportunities to improve technical performance
  

For more information
on the role and its accountabilities, click here to view the role
description. 

To be successful in this role you will demonstrate 

• Essential Security Clearance: Ability to obtain a minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
  
• Project Management: Proven experience in project planning, coordination, and delivery within ICT environments
  
• Technical Analysis & Design: Experience with user stories, use cases, wireframes, data models, and interface specifications
  
• Customer Service: Strong ability to deliver customer-focused services and collaborate with stakeholders to improve outcomes
  
• Communication Skills: Ability to translate complex technical information for diverse audiences and present with credibility
  
• Technology & Innovation: Understanding of available technologies and how they can be used to maximise business outcomes
  
• Compliance & Governance: Awareness of cyber security, data governance, and records management requirements
  

Whilst not essential,
the following requirements would set you apart from the rest

• Telecommunications Experience: Radio or Telco background experience
  

About NSW Telco Authority 
 
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to
deliver radio communications for frontline responders. 

We work with emergency services and telecommunications carriers to protect
communications assets during emergencies and natural disasters.  

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW
Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the
digital divide and help keep people and places safe. 

NSWTA operates as a standalone Statutory Authority within the Department of
Customer Service. We promote flexibility and we will consider part time, job
share and other flexible arrangements. 

We're proud of our customer-centric, people-first culture and it is key to the
success of our fast-moving, high-performance organisation, where our people and
partners live and breathe our values of Integrity, Trust, Service and Accountability. 

We understand the importance of continuing to learn and grow in your career and
provide a range of training and development opportunities to keep upskilling
and nurturing our people. We're also committed to creating opportunities for
job mobility and new experiences within our organisation or the wider public
sector. 

For more information, go to NSW Telco Authority 

Salary Grade 9/10, with the base salary for this role starting
at 129,464 base plus superannuation

For enquiries relating to recruitment please
contact Jessica Taylor via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 9:59am, Wednesday 12th November 2025 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process