Digital Producer

Job Description

• Join and shape a growing Digital team at Jetstar
• Flexible ways of working – hybrid model with 3 days onsite
• Full time 12-month opportunity, based at our head office in Collingwood, Melbourne

Love travel and passionate about all things aviation. You're in the right place. At Jetstar, you get to take-off at work, and in life.

As a team, we're lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.

Take-off with your next opportunity

The Digital Producer – Copy and Content is a content specialist role within the Digital Content team. You will provide copywriting, content design and tactical support for initiatives across all Jetstar Digital channels You will work closely with editorial, legal, digital product managers, project managers, business analysts, marketing teams, and other business stakeholders to improve customer experience (CX) and process efficiencies.

Key responsibilities of the role include:

• Writing, editing and sense-checking copy and images.
• Improving CX for Jetstar products and services across digital channels including website, app, booking channels, marketing and service email communications, and notifications.
• Ensuring content meets Jetstar's editorial, design, brand and project guidelines and is aligned to broader strategy.
• Improving customer satisfaction and conversion.
• Conducting audit and analysis of existing content and CX.
• Implementing improvements across a broad collection of content assets.
• Collaborating with international stakeholders to deliver tailored content solutions for domestic and international audiences.

To be considered for this role, you will have:

• 5+ years delivering content for a customer focused website, including a strong, demonstrated understanding of customer experience and web usability principles.
• Professional digital copywriting experience – including functional and micro-copy – is essential.
• Professional editing experience is essential.
• Experience using analytics and SEO tools.
• Experience working in an Agile environment.
• Ability to lead content work and contribute effectively to cross-functional teams working on complex projects.
• Excellent problem-solving skills and proven ability in stakeholder management.
• Hands-on experience with Content Management Systems; experience working with issue and project tracking systems such as Jira.
• Proficiency in Asian languages relevant to Jetstar destinations – Indonesian (Bahasa), Chinese (simplified and traditional), Korean, Thai, Japanese – will be highly regarded.

Applications close on the 29th of October

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let's take-off together

About us

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.