Manager, Strategic Communication

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

We are seeking a Manager Strategic Communication to join our high performing team to tell the stories that bring the department's work to life, and use best practice communication to support the Victorian community.

This senior role provides leadership of a team that delivers innovative and strategic communication approaches and materials that raise the profile of Consumer Affairs Victoria with a diverse range of audiences and educates Victorians about their rights and responsibilities. This includes being responsible for the end-to-end management of strategic communication activities, such as communication strategies and plans, content development, and small campaigns, as well as evaluation.

The role works in partnership with Consumer Affairs Victoria and a range of stakeholders to ensure stakeholders and the community receive the right messages, through the right channels, at the right time.

An ability to build strong networks and relationships internally and with key stakeholders at all levels is vital to this role.

For specific responsibilities please view the attached position description.

About you

As our ideal candidate, you will be able to demonstrate the following:

• Excellent verbal and written communication skills, with proven ability to develop and deliver high-quality, innovative communication strategies and materials through a variety of channels. This includes preparing written materials such as strategies, speeches, newsletters, digital and social media content, using clear, concise language.
• Demonstrated experience in leading and mentoring a communication team in a complex and dynamic environment.
• Proven experience at a senior level in planning, project management and managing the implementation of communication and/or engagement programs within a large, complex environment. This includes monitoring and evaluating projects as part of continual improvement.
• An ability to identify emerging issues and support the team to develop mitigation strategies to manage risk.
• Highly developed interpersonal and negotiation skills, with an ability to establish and maintain effective working relationships, provide timely and accurate advice and work effectively with a diverse range of stakeholders.

Desired experience / qualifications

• Tertiary qualifications in public relations and communication, or equivalent, and/or experience in a government communication role.

For specific responsibilities please view the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Sunday, 16 November 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.