Mental Health Support Worker

2 weeks ago

Cranbourne East, Victoria, Australia BJ Disability Support Services Full time $37 - $80 per year

As a Mental Health Support Worker with an NDIS provider, you will play a vital role in assisting participants with mental health challenges to lead fulfilling and independent lives. You will provide person-centered support tailored to their unique needs, helping them achieve their NDIS goals while fostering emotional well-being and social inclusion.

Key Responsibilities

Participant Support:

  • Provide emotional and practical support to NDIS participants with mental health conditions.
  • Assist with daily living activities, including personal care, meal preparation, and household tasks as required.
  • Implement and follow individualized support plans in collaboration with participants and their support networks.
  • Encourage independence, social engagement, and participation in community activities.

Mental Health & Well-being:

  • Support participants in managing their mental health through coping strategies, emotional regulation, and crisis de-escalation techniques.
  • Manage complex behaviours, including self-harm, and de-escalate property damage, managing PRN medications, and all documentation.
  • Monitor participants' well-being and report any concerns to relevant professionals.
  • Provide companionship, motivation, and positive reinforcement to enhance self-esteem and confidence.

Collaboration & Communication:

  • Work closely with families, caregivers, therapists, and healthcare professionals to ensure holistic care.
  • Maintain accurate records of support provided, incidents, and participant progress in line with NDIS compliance requirements.
  • Advocate for participants' rights and ensure their voices are heard in decision-making.

Workplace & Safety Compliance:

  • Adhere to NDIS Code of Conduct and organizational policies.
  • Follow workplace health and safety protocols to ensure a safe environment for participants and staff.
  • Recognize and respond appropriately to signs of distress, self-harm, or crisis situations.

Key Requirements

Essential:

  • Certificate III, IV, or Diploma in Mental Health, Community Services, Disability Support, or a related field.
  • Experience supporting individuals with mental health challenges or psychosocial disabilities.
  • Understanding of trauma-informed care and person-centered approaches.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Valid First Aid & CPR certification.
  • NDIS Worker Screening Check & Working with Children Check
  • Experience supporting non-verbal individuals.
  • Minimum 2 years of experience with complex behaviours
  • Experience with working with self-harm behaviours
  • Experience with property damage and reporting
  • Australian Driver's License and access to a reliable vehicle (preferred).

Desirable:

  • Experience working within the NDIS framework.
  • Training in de-escalation techniques and crisis intervention.
  • Multilingual skills or experience working with culturally diverse communities.

Duties May Include:

  • Social & Community Participation
  • Personal Care – Including showering and dressing
  • Household Tasks/Chores
  • Skill Development – Shopping and cooking
  • Transport – Assisting with appointments and outings
  • Achieving Participants' Goals and Aspirations
  • Working with Another Staff Member (if required)
  • Managing Documentation – Shift notes, incident reports, and compliance records, medication documenation.
  • Engaging in Outdoor Activities – Bush walks, visits to animal parks, and other recreational activities, connecting with Mother Nature out in the community, and video games such as Minecraft.

Job Type: Casual

Pay: $37.00 – $80.00 per hour

Work Location: In person

Application Deadline: 05/09/2025

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