Support Specialist

At Best Practice Software, our vision is communities connected with care. In 2025, we have a new mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland.

This is a permanent part-time position with defined hours, Monday to Friday. It is well suited for university students, individuals returning to the workforce, or those seeking a role that aligns with school hours.

You're unique, and we value that. As a Software Support Specialist, we'll call on your unique talents, skills, expertise, and experience to:

• Troubleshoot and resolve tier 1 software application support enquiries across Best Practice Software (Bp) products.
• Provide exceptional customer service and manage support cases from beginning to end.
• Ensure customers are updated with resolved incidents by proactively managing your daily caseload.
• Interact with internal and external support teams for incident resolution.
• Contributing to developing the Bp Support team's internal knowledge base.
• Participate in an 'After Hours' on-call roster to ensure our customers are supported when they need us.
• Capture and clearly articulate case notes, activities and outcomes with our CRM and within industry ITIL standards.
• Skills and experience are important; however, the right attitude and commitment to customer excellence is essential.

We believe our ideal applicant will demonstrate the following attributes:

• Current or previous experience in a customer service role.
• A confident and professional verbal and written communication style with a personality that supports the requirement to converse across all levels of management and medical professions.
• A passion for working in a collaborative team environment.
• A genuine interest and aptitude in technical software applications.
• Time Management skills and the ability to prioritise workload.
• A problem-solving mindset and critical thinking skills.
• Strong ability to learn quickly, especially new software and technologies.
• Attributes preferred but not essential:
• Previous experience in a contact centre environment using industry-standard helpdesk tools and applications.
• Previous experience in the medical industry (with or without exposure to Bp Software).

What's in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Alan Goodare on in Australia) or in New Zealand). If you're ready to soar to new heights, then click the button to 'Apply' for this job. Only applicants required for an interview will be contacted upon submission of this application.