Support Worker

Why this role matters

The Salvation Army is one of Australia's largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services). We work to a modern, evidence based and holistic Model of Care.

About the Role

The Salvation Army's Wagga Wagga Recovery Hub (WWRH) provides support to adults across the Murrumbidgee Local Health District who are experiencing Alcohol and Other Drug (AOD) related challenges.

Funded by the NSW Ministry of Health as part of the response to the Ice Inquiry, the Hub is a collaborative, co-designed partnership led by The Salvation Army alongside:

• RivMed
• St Vincent de Paul
• Canberra Alliance for Harm Minimisation and Advocacy (CAHMA)
• NSW Users and AIDS Association (NUAA)

This is an exciting opportunity to contribute to a new, collaborative service model focused on participant-led recovery and community impact.

Based in central Wagga Wagga, this full-time position (12-month contract) involves working closely with participants, partners, and MLHD clinical teams to provide hands-on support and foster safe, structured, and empowering environments. Some evening (Until 8pm) and Saturday work will be required. NSW Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award Level 3.

How you will make an impact

• Provide appropriate support to participants in line with established frameworks and TSA policies and procedures, being accessible and visible to participants to ensure their needs are dealt with promptly.
• Provide access and support to Murrumbidgee Local Health District (MLHD) staff to operate satellite services from the Wagga Wagga Recovery Hub (WWRH) services as part of the new Integrated Alcohol & Other Drugs Service including clinics for Opioid Agonist Treatment Program (OAT) and Hepatitis C & STI Screening.
• Assist addressing to participant needs, administer the program, contribute to case plans, educational group facilitation and provide supervision to participants.
• Support with outreach to participants at other services where required including transportation.
• Demonstrate commitment to an environment that values continuous improvement and innovation in the delivery of high-quality services.
• As part of the NSP, providing sterile injecting equipment and peer support. Delivering brief interventions and health education. Supporting healthcare navigation for individuals who inject drugs. Addressing barriers to accessing services and reducing stigma and discrimination
• Keep and maintain accurate records and case notes on data management systems
• In line with agreed delegation make decisions consistent with TSA Recovery Services and Centre Policy and procedures in relation to participant/staff matters.
• Undertake ad-hoc duties as requested by Management

What you will bring

• Minimum Diploma qualification in AOD, Community Services, Case Management, or related discipline
• Completion of 4 AOD Skill Set Units (or willingness to complete during employment)
• Understanding of issues faced by people experiencing AOD, gambling, mental ill health, and other disabilities
• Experience working with Aboriginal and Torres Strait Islander peoples
• Ability to critically reflect on practice and tailor programs to participant needs
• Experience working with culturally and linguistically diverse communities Stron
• g skills in managing unpredictable behaviours using de-escalation techniques
• Computer literacy; experience with MS Teams and SharePoint desirable
• Knowledge of WHS obligations and ability to apply them in practice
• Current National Police Check and Driver's Licence required

What we offer

• Flexible working conditions
• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport Generous
• Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members
• Positively supporting and impacting the lives of others through your career contribution

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

Please ensure you submit your C.V. or Resume with a Cover Letter outlining your suitability for the role.

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.