Sales and Retention Consultant

About HIF

We're the Health Insurance Fund of Australia, but our friends call us HIF At HIF, we're not just a national brand - we're also a tight-knit team of 125 member-focused individuals who love what we do. We are a not for profit, member focused health insurer with a passion for helping our community live healthy lives. Join our modern Community focused Hub, with excellent public transport links, just a stone's throw from Perth city centre, and make a positive impact on the health and wellbeing of our members. Apply now and take the first step towards an exciting new career

About the role:

Are you passionate about making a difference? HIF, a leading Private Health Insurance provider in WA, is looking for x2 Sales and Retention Consultants to join our team. In this key role, you'll engage with our valued members, ensuring their needs are met and their loyalty is retained through personalised, member-focused solutions.

Key Responsibilities:

• Welcome and connect with new members,helping them begin their HIF journey feeling informed, supported, and confident in the value of their membership - setting them up for a long and positive relationship with us.
• Engage with members considering leaving,taking the time to understand their situation and providing thoughtful, personalised solutions that make staying with HIF the easy and right choice.
• Build lasting relationships through genuine, engaging conversations that strengthen member trust, satisfaction, and loyalty.
• Take pride in achieving strong sales and retention results by using your listening skills, empathy, and product knowledge to guide members toward the cover that best fits their individual needs.
• Stay curious and proactive, continually developing your product knowledge, communication skills, and consultative approach through ongoing training, coaching, and professional development.
• Champion quality and compliance, ensuring every interaction reflects HIF's values and is a member-first service, while actively participating in team initiatives, meetings, and learning opportunities.

About You:

You are a motivated, member-focused professional who thrives on achieving results and making genuine, lasting connections. You take pride in turning conversations into opportunities that strengthen member relationships and deliver real value.

Key attributes and skills include:

• A genuine passion for connecting withpeople and building trust through every interaction.
• Strong communication skills – you listen, understand, and tailor your approach to meet each member's individual needs.
• A strong commitment to balancing outstanding member service whilst achieving sales and retention targets, celebrating success while always looking for ways to improve.
• Confidence using technology and learning new systems quickly.
• An open, adaptable mindset – you're naturally curious about how things work and how they can be improved. You embrace and champion change and see feedback as an opportunity to grow.
• A strong team spirit, knowing that collaboration and team ideas help everyone succeed.
• A genuine interest in learning about the Private Health Insurance industry, with enthusiasm for understanding and confidently explaining products, value, and pricing.

What you'll get:

In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

• A generous 13% superannuation contribution
• Subsidised health insurance cover
• Discounted travel insurance
• Flexible working arrangements tailored to your unique needs including Additional Purchased Leave and Nine Day Fortnight
• Hybrid working environment, you get to work from home and the office (Hybrid work arrangements become accessible once you've successfully completed your induction and have demonstrated competence)
• Birthday leave to celebrate your special day
• Various leave entitlements, including cultural, volunteering, menstrual leave and more
• Engaging social events organised by our vibrant Social Club
• Study assistance program to support your ongoing education
• Access to a confidential Employee Assistance Program
• PAW Days, allowing you to bring your furry companions to work
• Our office is our modern Community focused Hub, with excellent public transport links, just a stone's throw from Perth city centre
• And much, much more

Join us and be part of our vibrant not-for-profit organisation We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team

To apply for this opportunity please visit

Applications close: Sunday, 23 November, 5pm

Start Date: 8 December 2025

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.

HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.

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