Lending Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia Hays Full time $90,000 - $120,000 per year

Lending Operations Specialist

  • Full-time – 38 hours per week, Monday to Friday
  • Temporary 12-month contract with potential for extension
  • Location: 700 Bourke Street, Docklands — 12 weeks full-time in office, then hybrid (3 office / 2 home)
  • $45.00 Per Hour + Super
  • Start date: 8th September 2025

Your new company

Join one of Australia's Big Four Banks, renowned for its national footprint, trusted customer relationships, and long-standing stability in the financial sector. This institution offers a dynamic and professional environment where your work directly supports Australians on their journey to home ownership. With a strong culture of collaboration and customer focus, it's a place where careers grow and contributions matter.

Your new role

As a Lending Operations Specialist, you'll be placed in one of five key teams supporting the home loan lifecycle: Settlements, SIO (Security in Order), Drawdowns, Construction, or First Home Owner Grant (FHOG). You'll work closely with brokers, bankers, solicitors, and customers to ensure smooth, accurate, and timely processing of mortgage-related transactions.

Your key responsibilities will include:

Depending on your team placement, you may be involved in:

  • Managing settlements via PEXA and liaising with solicitors and brokers
  • Verifying mortgage documents and ensuring compliance with lending policies
  • Processing loan drawdowns and disbursing funds
  • Coordinating progress payments for home construction projects
  • Reviewing and submitting First Home Owner Grant applications
  • Handling time-critical tasks and maintaining high attention to detail
  • Communicating clearly via phone and email with internal and external stakeholders
  • Navigating systems and managing multiple cases simultaneously

What you'll need to succeed

  • Must be eligible to work full-time in Australia
  • Looking for banking or finance operational experience
  • Must have exposure to lending, loans, settlements or document preparation
  • Candidates from branches, mortgage broking, or loan processing are highly encouraged to apply
  • Strong written and verbal communication skills
  • Ability to work under pressure and manage time effectively
  • High attention to detail and document accuracy
  • Resilience, adaptability, and a strong sense of ownership
  • Comfortable speaking with brokers, solicitors, builders, and customers
  • Tertiary education in Business, Finance, or related fields is desirable

What you'll get in return

  • 12 weeks of structured training (classroom or buddy-based depending on team)
  • Flexible hybrid work model post-training: 3 days in office / 2 days remote
  • Exposure to multiple functions within home lending operations
  • Inclusive, customer-focused culture that values teamwork and growth
  • Opportunity to build a long-term career within a Big Four Bank

What you need to do now

If this sounds like the perfect next step, email your CV to today. If this role isn't quite the right match, but you're exploring your career options, reach out for a confidential discussion.

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