Lending Specialist

2 weeks ago

Melbourne, Victoria, Australia Royal Automobile Club of Victoria Full time
Overview

Noble Park, VIC

Full time permanent | Hybrid working

Competitive salary | Discounts on selected RACV products

RACV's Finance Company is a dynamic, fast paced and fun environment in which to work.

About the Opportunity

As a Lending Specialist, you will guide customers through the lending journey from enquiry to settlement, ensuring efficient processing of loan applications in line with policy and legislation. Manage a pipeline of loans, assisting members from application through to settlement by gathering and reviewing documents. You will contribute to business growth by meeting individual KPIs, deliver exceptional customer service and uphold RACV's integrity through prudent lending practices and attention to detail.

Your key responsibilities will be:

  • Guide customers through the full lending journey, ensuring clear communication and responsible lending practices.
  • Review applications, gather documentation and issue contracts in line with policy and legislation.
  • Deliver timely, professional service and contribute to positive customer feedback.
  • Identify customer needs and refer to relevant internal teams.
  • Ensure accuracy, compliance and risk management across all lending activities.
  • Own post-approval decisions, including rate adjustments and retention strategies.
  • Meet individual settlement targets and support operational tasks.
  • Collaborate with team members and stakeholders, contributing to a positive work culture.
  • Stay up to date with training and legislative requirements, applying learnings to daily work.
  • Report fraud or compliance breaches promptly and accurately.
  • Perform additional duties as required, aligned with skills and experience.
What you'll need to be successful
  • Experience in customer service/call center/retail environment
  • Strong interpersonal and relationship building skills
  • HSC/VCE completed or 3 years' experience in a Finance role
  • Strong understanding of the lending process and risk assessment
  • Knowledge of Call Centre competency
  • Bachelor's degree or TAFE certificate in Banking/Finance
  • Knowledge of NCCP Act, Credit Act, Privacy Act, Trade Practices Act, AML/CTF/PEP and other applicable legislation
The RACV difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Corporate and whether any reasonable adjustments may be required.

How to apply

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