Digital Solution Engineer

Do you enjoy working on a high-performing, fast-paced sales team?  Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? If so, we are looking for you    

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.   

SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.    

As a Digital Solution Engineer in the AI Business Solutions – Copilot team, you will lead technical engagements that drive AI transformation for Small, Medium, and Enterprise customers. Your mission is to win technical decisions and accelerate adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related solutions by delivering compelling demos, envisioning sessions, and scalable architectures. This includes Secure AI Productivity scenarios, which are a top priority for SME&C Corporate, especially in regulated and compliance-sensitive customer environments.  You will act as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their enterprise strategies.  

This role is pivotal in shaping the future of work by enabling customers to realize the full potential of AI-powered productivity. You will collaborate closely with sales and partner teams to remove technical blockers, generate pipeline, and ensure seamless handoffs for deployment and adoption. Your success will be measured by technical wins, customer adoption, partner engagement, and your contributions to a high-performance, learning-oriented team culture

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role can be based in Sydney or Melbourne.

• Independently lead technical demos, pilots, and envisioning sessions for Copilot and AI Agents. 
• Own technical win strategy for qualified opportunities and document close/consumption plans.
• Collaborate with partners and Customer Success to ensure smooth handoffs and accelerated adoption. 
• Remove technical blockers and support competitive deals by highlighting Microsoft's differentiation. 
• Maintain 100% deal hygiene and partner attach for all qualified opportunities. 
• Achieve L200 consultative and L400 technical certifications and share deal insights quarterly. 

Required Qualifications

• 2–4 years of experience in technical pre-sales, solution architecture, or consulting roles. 
• Proficiency in delivering demos, pilots, and technical presentations for Microsoft 365 Copilot and related AI solutions. 
• Ability to independently manage technical aspects of customer engagements and document technical close plans. 
• L200 consultative and L400 technical certifications (or equivalent experience). 

Preferred Qualifications

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience. 
• 4+ years' experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. 
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture). 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.