Senior Conversation Designer

4 days ago

Sydney, New South Wales, Australia Bluefin Resources Pty Limited Full time $90,000 - $120,000 per year

Lead the conversational layer for a complex, high traffic environment where customers expect clarity and speed.

Own the work from discovery to measurement. Shape patterns that teams across product and service reuse with confidence. See your decisions improve CES, NPS and CSAT at national scale.

If you like turning complexity into calm conversations, this senior role will suit you. You will shape the conversational layer for a well known Australian travel and aviation group, based in Mascot, working hybrid with three days on site. The remit covers discovery through to measurement, so you will see your decisions land in market and move the numbers.

You will

  • Design, build, launch and iterate conversational journeys across voice and chat
  • Set intents, entities, flows and prototypes, then validate through research and real usage
  • Write LLM prompts that stay safe, accurate and aligned to brand voice
  • Improve containment and agent efficiency through clear paths and better context
  • Apply accessibility standards across every artefact
  • Contribute to the conversation design system so teams reuse patterns and ship faster
  • Report performance through CES, NPS and CSAT with a focus on action

You bring

  • 5+ years as a Conversation Designer in complex settings
  • Portfolio of shipped work that shows language craft and measurable impact
  • Strong grasp of NLP, NLU and LLMs, including constraints and deployable use cases
  • Practice with Lean, Design Thinking, Scrum or Kanban
  • Tools, Miro, Figma, UserZoom, Qualtrics, Adobe Creative Suite, Jira and Confluence
  • Platform experience with Cognigy AI, or exposure to Genesys or Salesforce
  • Clear communication, stakeholder management and mentoring capability
  • Tertiary qualification in Design, HCD or similar

Why consider it

  • Permanent role, hybrid work and a comprehensive benefits program
  • Impact at scale with a mature digital practice and supportive leadership
  • Growth through training, coaching and varied problems across the travel journey

To discuss this opportunity confidentially, contact Dan O'Donnell

  • Senior Designer

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time $120,000 - $180,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.ResponsibilitiesAs a Senior Designer for Confluence...

  • Senior Design Technologist

    2 days ago

    Sydney, New South Wales, Australia Atlassian Full time $120,000 - $180,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • Senior Building Designer

    7 days ago

    Sydney, New South Wales, Australia Rawson Group Full time $120,000 - $180,000 per year

    Company description: For over 45 years, Rawson Group has helped thousands of Australians make their dream home a reality, taking pride in our beautiful designs and quality build. From humble beginnings in country NSW, we have grown to be one of the largest and most trusted builders and land developers in NSW and the ACT.Job description: About the...

  • Senior Designer

    2 weeks ago

    Sydney, New South Wales, Australia We. Communications (Australia) Full time $80,000 - $120,000 per year

    The Role:We're looking for aSenior Designerwho can take a concept from spark to execution. You'll be responsible for creating and executing high-quality design concepts, maintaining brand continuity, and pushing creative standards across every touchpoint.This is a hands-on role for someone with exceptional design skills, a commitment to craft, and an eye for...

  • Senior Designer

    2 hours ago

    Sydney, New South Wales, Australia TSHR Full time $90,000 - $120,000 per year

    SENIOR WOMENSWEAR DESIGNERAre you a creative powerhouse with a passion for premium womenswear? Ready to bring your design vision to an Iconic Women's Fashion brand? This is your moment.We're on the hunt for a Senior Designer to join a premium fashion house that's in the midst of an exciting phase of growth. With a strong design heritage and a loyal...

  • Senior UX Designer

    5 days ago

    Sydney, New South Wales, Australia Tyro Payments Full time $120,000 - $150,000 per year

    Why Tyro?At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • Senior UX Designer

    7 days ago

    Sydney, New South Wales, Australia Tyro Payments Full time $120,000 - $180,000 per year

    Why Tyro?  At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • Senior Interior Designer

    14 minutes ago

    Sydney, New South Wales, Australia Design & Build Full time

    Our client is a leading design and construct company specializing in commercial fitouts based in the heart of Sydney. The team are currently seeking a talented and experienced Senior Interior Designer to join them. As a Senior Interior Designer, you will play a crucial role in designing and delivering exceptional commercial fitouts that exceed client...

  • Senior Interior Designer

    2 weeks ago

    Sydney, New South Wales, Australia Siren Design Group Full time $90,000 - $120,000 per year

    Siren Design GroupWe are a team of creatives with an entrepreneurial mindset and a passion for interiors. We design interior spaces for some of the most interesting companies globally. Our mission is to enable people to thrive and help businesses care for the planet through our creativity. Our values of bravery, authenticity, and kindness drive us and make...

  • Senior Interior Designer

    2 hours ago

    Sydney, New South Wales, Australia Redpath Partners Pty Ltd Full time $104,000 - $130,878 per year

    A nationally recognised design practice with studios across Australia and New Zealand is seeking a Senior Interior Designer to join their collaborative team. With nearly three decades of award-winning work across residential, workplace, hospitality, healthcare, aviation, and large-scale urban projects, the studio is known for delivering imaginative yet...