Sales/Customer Service Consultant

ABOUT US

We are a purpose-driven service company committed to assisting individuals through one of life's most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their Superannuation on compassionate grounds. For over a decade, we have been making a meaningful impact, helping thousands ease their financial burdens while prioritising their health.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leader, we are committed to continuous innovation, delivering exceptional client experiences, and fostering a workplace culture that promotes professional growth and collaboration.

As we grow, we are excited to invite an experienced and highly competent Sales/Customer Service Consultant to help with our mission of transforming lives.

While our headquarters is situated in Sydney, New South Wales, we are actively seeking candidates residing in Western Australia (WA) to cater specifically to our clients in that state. This remote position is ideal for individuals located in WA who can provide dedicated support during local business hours.

THE ROLE

The Sales/Customer Service Consultant plays a crucial role in ensuring an engaging Client Experience as the first point of contact.

Responsible for introducing SuperCare services to interested clients and determining their eligibility to access their Super early based on compassionate grounds.

Key responsibilities include, but not limited to:

1. Customer Service/Client Relationship

• Respond to all client inquiries through various communication channels (phone, email, etc.)
• Address client concerns and refer to appropriate teams
• Provide exceptional service; build rapport, and maintain client relationships

2. Sales

• Handle inbound sales calls – introduce the clients to SuperCare services and effectively articulate the value/advantages of SuperCare offerings
• Engage with clients in a professional manner and actively listen to their needs
• Confirm that the client is eligible to access their Super based on compassionate grounds while clearly explaining the implications of accessing their Super early
• Ensure that the client understood the Service Agreement before guiding them in signing

THE PREFERRED COMPETENCIES

• At least 1 year of substantial work experience in a sales/customer service role, preferably in the service industry such as banking and insurance
• Exceptional verbal and written communication skills
• Persuasive and confident approach to customer service
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent organizational and time management skills
• Business Acumen, Interpersonal skills, Analytical and Problem-Solving Skills

SUPERCARE CORE VALUES

• Integrity
• Excellence
• Exceptional Service
• Teamwork
• Innovation
• Life-long Learning
• Results focus and Accountability

THE OFFER

• Competitive salary commensurate with experience
• Opportunity for professional development and advancement within SuperCare
• A dynamic and supportive work environment committed to an engaging Employee Experience
• Comprehensive training program

HOW TO APPLY

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, we'd love to hear from you Join us at SuperCare and be part of a team that is changing lives every single day.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Work from home

Application Question(s):

• Expected annual salary

Work Authorisation:

• Australia (Preferred)

Work Location: Remote