Call Centre Manager- Safety Link

**Call Centre Manager- Safety Link

Full time permanent
About The Role**
In this role, you would manage a team that helps ensure the safety and well-being of individuals, including those from different sectors such as Commonwealth government funded consumers, residents in retirement villages, various community groups, private individuals living independently in their own homes and lone workers.

This position will lead a team of people who work flexible shifts on a 24/7 rotating roster of day, afternoon and night shifts including weekends.

Key Responsibilities

• Creating the environment that ensures all team members are committed to a high standard of service delivery
• Monitor and management of resource requirements
• Program accountability and reporting requirements
• Ensure skills and competencies of the team
• An integral part of the senior leadership team

Skills & Experience

• Previous experience managing teams in high-pressure environments with targeted outcomes
• Experience in HR related activities including workforce/recruitment, employee relations, training and development, rostering and workforce statistics
• Well developed leadership, supervision skills and demonstrated capacity in both program and staff management
• Well developed experience in Personal Emergency Response services

To see a full copy of the Position Description please
click here
Interested?
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or if you wish to discuss the role prior to applying, contact Jeni Burton on for a confidential discussion.

Job applications close: 16 January 2026
If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.