IT Service Desk Officer

6 days ago

Springwood, Queensland, Australia PLANTATION HOMES Full time $60,000 - $80,000 per year
  • Grow your IT skills in a fast-paced, hands-on support role.
  • Gain experience with a leading home builder
  • Make a real impact in a friendly, user-focused team.

Are you ready to take the next step in your IT career with a company that values innovation, teamwork, and personal growth?

At Plantation Homes, we're proud to be helping more Australians live in homes they love. As a trusted name in quality, choice, and affordability, we're committed to creating spaces that inspire, and that includes the workplace. We're currently seeking an IT Service Desk Officer to join our supportive National Service Desk team based in our office at Springwood, QLD.

This is more than just a job, it's a chance to be part of a team that keeps our people connected and our technology running smoothly.

About the Role:

As the first point of contact for IT support, you'll play a vital role in helping our teams stay productive and confident in their tech tools. You'll provide friendly, knowledgeable assistance, troubleshoot issues, and ensure every request is handled with care and professionalism.

Your day-to-day will include:

  • Providing responsive support via phone and email
  • Diagnosing and resolving hardware and software issues
  • Managing user accounts, access permissions, and password resets
  • Logging and tracking service requests accurately
  • Escalating complex issues when needed
  • Creating clear documentation and helpful knowledge base articles
  • Staying up-to-date with emerging technologies and best practices

About You:

You're someone who brings both technical know-how and a people-first mindset. You understand that behind every support request is a colleague who needs your help - and you respond with empathy, patience, and a calm, solutions-focused approach.

We're looking for someone who has:

  • At least 2 years of experience in an IT Helpdesk/Desktop Support role
  • A qualification in an ICT-related field
  • Strong skills in Windows, Office 365, Active Directory, and cloud environments
  • A current Driver's Licence (you'll have access to a pool car for site visits)
  • A genuine passion for delivering excellent customer service

Why Plantation Homes?

  • Be part of a national team that values collaboration and purpose
  • Grow your career in a company that invests in your development
  • Enjoy variety and challenge - supporting multiple sites and systems
  • Make a meaningful impact every day
  • Work in a friendly, office-based environment in Springwood, QLD

Join Our Team:

We are part of the Henley Properties Group, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

Ready to Apply?

If you're excited about the opportunity to grow your IT career in a company that values your contribution, we'd love to hear from you. Click APPLY to begin your journey with Plantation Homes.

Want to know more about us? Visit our website or let's chat when we connect about your application.

Video

  • Caring Front Desk Support Staff Wanted

    3 days ago

    Springwood, Queensland, Australia beBeeAdministrative Part time $48,000 - $78,000

    Front Desk Support RoleWe are seeking a caring and organized front desk support staff to join our professional team.Greet patients with warmth and respect, providing exceptional customer serviceManage patient appointments and enquiries efficientlySupport the clinical team with administrative tasksMaintain patient confidentiality at all timesContribute to a...

  • Front Desk Administration

    6 days ago

    Springwood, Queensland, Australia Ray White Springwood Full time $40,000 - $60,000 per year

    Our leading Dual Southside Real Estate Agency requires an Administrator to assist with the day‐to‐day functions of the office. The main focus of this job is to support the Office Staff & Sales Agents. Your Daily Jobs consists of but are not limited to: Answer and forward any incoming phone calls and taking detailed messages when required. Assist...

  • Environmental Services Technician

    5 days ago

    Springwood, Queensland, Australia beBeeCleaning Full time $40,000 - $60,000

    Environmental Services TechnicianWe are seeking a skilled Environmental Services Technician to join our team.Job SummaryThe ideal candidate will be responsible for maintaining high touch points, including handrails, door handles, desks, and benches. This will involve cleaning and sanitizing these areas to ensure a safe and healthy environment for...

  • Front Desk Coordinator

    1 week ago

    Springwood, Queensland, Australia beBeeReception Part time $60,000 - $80,000

    Receptionist OpportunityWe are seeking a skilled and organized individual to join our team as a Receptionist. As the first point of contact, you will play a crucial role in providing an exceptional experience for patients.About the Role:Deliver exceptional customer service and greet patients with warmth and respectManage appointments and patient enquiries...

  • Chief Executive Officer: Mountains Youth Services Team

    1 day ago

    Springwood, Queensland, Australia People for Purpose Full time

    OverviewChief Executive Officer: Mountains Youth Services Team (MYST)The organisation: Mountains Youth Services Team (MYST) is a non-denominational, community-based organisation providing youth centres, counselling, outdoor education, workshops, and family support across the Blue Mountains. Through strength-based practice and harm minimisation frameworks,...

  • Chief Executive Officer: Mountains Youth Services Team

    2 days ago

    Springwood, Queensland, Australia People for Purpose Full time

    OverviewChief Executive Officer: Mountains Youth Services Team (MYST)The organisation: Mountains Youth Services Team (MYST) is a non-denominational, community-based organisation providing youth centres, counselling, outdoor education, workshops, and family support across the Blue Mountains. Through strength-based practice and harm minimisation frameworks,...

  • Membership Services Representative

    6 days ago

    Springwood, Queensland, Australia Planet Fitness Full time $45,000 - $60,000 per year

    Join the Fastest Growing Fitness Industry in the World Who We Are BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by...

  • Guest Services Attendant

    6 days ago

    Springwood, Queensland, Australia ALH Hotels Full time $40,000 - $60,000 per year

    About the RoleGuest Services Attendant (Housekeeping) | Springwood Hotel | Daytime shiftsWe're searching for a our very own 'Rosie the Robot' - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency.Love a tidy room and a job well done?We're on the hunt for a cheerful, reliable, and detail-loving Guest Services / Housekeeper to...

  • Cleaner

    4 weeks ago

    Springwood, Queensland, Australia Ventia Pty Full time

    Ventia is offering regular ongoing employment with the NSW Whole of Government Cleaning Contract for people with backgrounds in cleaning or related fields for split shifts from 5am to 9am and 2pm to 6pm. We are looking for people who can work in the following areas:Mount TomahKatoombaSpringwoodPlease note we require you to have 5 days availability across...

  • Retail Planogram Merchandiser

    2 weeks ago

    Springwood, Queensland, Australia CROSSMARK Australia Full time $164 per year

    Retail Planogram Merchandiser – Springwood - QLD (Car and License Required) Live in Underwood, Springwood, Rochdale, Logan Central, Daisy Hillor surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing casual work in your local...