Retail Store Manager

2 weeks ago

Grafton, New South Wales, Australia Pets Domain Pty Ltd Full time $90,000 - $120,000 per year

At Pets Domain, we're passionate about pets, people and providing exceptional service. We're committed to animal welfare, customer satisfaction, and delivering a consistent retail experience across all stores. . We're also big believers in giving back to the communities we're part of from adoption days to local fundraisers.

We are seeking an experienced and motivated Store Manager to lead our Grafton store. This is an exciting opportunity to join a growing business. If you love retail, leadership, and of course, animals — this role is for you.

Key Responsibilities:

  • Lead day-to-day store operations, ensuring high standards in customer service, visual merchandising, and store presentation

  • Drive store performance to meet and exceed sales targets and KPIs

  • Manage, mentor, and develop a team to deliver consistently high results

  • Monitor inventory, stock levels, and oversee ordering to ensure optimal availability

  • Manage rostering, wages, and operational budgets in line with company guidelines

  • Ensure compliance with company policies, safety standards, and regulatory requirements

  • Build strong customer relationships and represent the Pets Domain brand within the local community

What We're Looking For:

  • Proven experience in retail store management (minimum 2 years preferred)

  • Strong leadership and team development skills

  • Commercial acumen, including understanding of budgets, stock control, and wage management

  • Excellent customer service and communication skills

  • Results-driven with a proactive and solutions-oriented mindset

  • Forklift licence desirable (or willingness to obtain)

What We Offer:

  • Competitive salary package

  • 50% staff discount across our product range

  • Reward and recognition programs

  • Every second weekend off – supporting work-life balance

  • Opportunities for career progression and professional development

  • Supportive and inclusive team culture

Our Values:

At Pets Domain, our values guide our behaviour and decisions:

  • Welfare – We will always have the welfare of animals foremost in our minds in all we do

  • Integrity – We will always conduct our interactions with honesty and integrity

  • Respect – We will always respect each other, our communities, and our business partners

  • Experience – We will always strive to provide the best experience we can to every one of our stakeholders

  • Discovery – We will always seek to discover new opportunities to help us grow

Ready to Apply?

If you're a confident leader with a passion for pets and retail, we'd love to hear from you. 

Apply now via SEEK and take the next step in your career with Pets Domain.

Our stores are supportive, dynamic and fun places to work. As Store Manager you will champion our wired company values with your team.

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