Client Services Manager

14 hours ago

Gosford, New South Wales, Australia Shelley Wagstaff Full time $90,000 - $120,000 per year

About you

You're an experienced Client Services Manager who takes pride in delivering outstanding client experiences. Detail-oriented with a sharp eye for accuracy, you make sure nothing slips through the cracks. You're curious, ask questions, and look for ways to improve how things are done.

With strong communication skills, you connect easily with clients and build genuine relationships. You enjoy being part of a close-knit team, bring a collaborative mindset, and love pitching in to achieve great outcomes together.

About the role

You'll be the go-to support for both planners and clients, keeping things running smoothly behind the scenes. Your attention to detail will ensure compliance is met and records are accurate, while your teamwork will keep clients engaged and planners supported.

What you'll be doing:

· First point of contact for client enquiries

· Preparing and editing advice documents

· Assisting planners with strategies and implementation

· Keeping CRM and client records accurate

· Ensuring compliance obligations are met

· Supporting client meetings - notes, prep, and a warm welcome

Your new company

You'll be joining a well-established, family-owned financial planning firm with strong values and long-term client relationships. The culture is warm, welcoming, and people-first. Wins are celebrated, whether it's a team lunch or team-building activities outside the office. Flexibility is built in, with the understanding that family and personal commitments are a part of life, as long as there's give and take. It's a place where your voice matters, your ideas are encouraged, and you'll be part of a team that genuinely enjoys working together.

Keen to learn more?

Click 'Apply' below to send your resume. Or if you would like a confidential chat, call Shelley on

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