Care Support Partner

Why choose us?

• Great organisational culture and supportive team environment
• Salary packaging opportunities
• Paid Parental Leave for eligible employees
• Paid Birthday Leave - enjoy a paid day off on your birthday
• Comlink Australia recognises, values and invests in you
• Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)
• Superannuation Match benefit
• Employee Assistance Program to help support you through life's challenges
• Paid training and continuous learning and development opportunities
• We have created a culture of collaboration, where our table is round

About the role

The Care Support Partner is primarily an office-based role, working collaboratively with participants, key stakeholders and Care Partners through a team-based approach, ensuring that participants needs and requests are actioned. Providing comprehensive care planning, individualised case management, wellbeing and support to participants, this role promotes wellness outcomes.

What will this look like on a day-to-day basis?

You will be:

• Supporting Care Partners to ensure all assessments, reviews and other documents are current, documented and reviewed as needed
• Providing phone support to participant enquiries and feedback
• Working collaboratively and coordinating with other team members, community organisations, allied health providers and service agencies
• Recording and maintaining high quality assessment and care planning documentation, case notes and records of conversation
• Providing comprehensive case management, ensuring the day-to-day wellbeing of our participants through case work, advocacy and planning
• Fostering respectful relationships with participants to fully understand their needs and ensure our services are reflective of person-centred practice and the Aged Care Quality Standards
• Supporting Care Partners to manage participants budgets, ensuring appropriate use of funding in line with Support at Home program
• Monitoring and responding to changing participant needs and engaging in ongoing conversations with participants and other key stakeholders to support wellness and reablement outcomes
• Supporting the participant by providing independent advice and information
• Managing participant feedback and complaints regarding service delivery in line with internal policies and ACQS requirements, undertaking remedy actions to address issues

What skills and experience do you need to be a Care Support Partner?

This position is best suited to someone who:

1. Minimum Diploma qualification in Nursing, Community Services (Case Management), Human Services, Health Sector Management, Aged Care or Disability and a minimum of 3 years' experience in the industry
2. Has a demonstrated understanding of the Aged Care reform, Strengthened Aged Care Standards, the sector and people who are aging in the community
3. Is experienced in case management preferably within the home and community care sector with advanced knowledge of person-centred care
4. Is relatable and engaging with highly developed interpersonal skills, communication skills and emotional intelligence
5. Understanding of specialized service delivery within diverse groups, particularly in relation to Aboriginal and Torres Strait Islander, CALD, Veterans, Disability, Mental Health, LGBTI+, and Homelessness

How to apply

Be creative Be fun Be real This is what your cover letter is for…  to share with us who you REALLY are We care more about who you are as opposed to whatyou are on paper.

What's your superpower and what value will you bring to our team? You already know the answer, so tell us.

Applications close15th September 2025

Who we are

Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.

We are on a mission to become Australia's most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to age well and live independently at home longer... and that's a great place to be.

We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

• Our table is round - we are one team, where every voice matters
• See the human - we leave our egos at the door and see people as people first
• The right way, and again – we are committed to continuously improving to achieve the best possible outcome
• Brilliantly bold – we own our decisions and learn from our mistakes
• Make a little magic– our clients are at the heart of all that we do

Do you want to work for a company that lives and breathes these values?

Celebrating diversity

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.