Junior Customer Success Manager

2 days ago

Melbourne, Victoria, Australia OnQ Software Full time $60,000 - $80,000 per year

Company Description

OnQ Software specializes in Laboratory Information Management Systems (LIMS), offering solutions that drive quality control, data integrity, and operational efficiency for laboratories worldwide. As Australia's only locally based LIMS software provider, OnQ Software has over two decades of experience collaborating with scientific leaders. Our innovative QLIMS platform is customized to meet the specific needs of each laboratory, providing more than off-the-shelf solutions. We partner closely with our clients to create tailored systems that align perfectly with their unique requirements.

Role Description

This is a full-time hybrid role for a Junior Customer Success Manager, requiring presence in Melbourne, VIC with flexibility for work-from-home arrangements. The role involves supporting the existing Customer Success Manager's in building and maintaining strong customer relationships, ensuring client satisfaction, contributing to customer retention strategies, and resolving client inquiries. Additional responsibilities include analyzing customer needs, identifying opportunities for improved service delivery, and supporting the broader customer success team in achieving company goals.

This role is open to university graduates with relevant scientific degree and a learning mentality.

Qualifications

  • Bachelor's degree or higher in relevant area. Scientific or Technical.
  • Tech savvy
  • Quick thinker
  • Resourceful
  • Good communicater (English verbal & written)
  • Enjoy's learning

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