Remote Diagnostics Technician – John Deere Equipment

22 hours ago

Horsham Victoria, Australia Emmetts Full time $80,000 - $120,000 per year

Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia's largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us

Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming

Are you a talented diesel technician with a passion for diagnostics and supporting others? Are you ready to share your expertise at a broader group level, outside the workshop environment?

Emmetts is seeking a Technical Communicator to join our centralised technical support team — a key role providing advanced, remote diagnostic support across our entire dealership network.

This centralised technical support role will see you working remotely, acting as the central link between our service teams, management, and John Deere's Dealer Technical Assistance Centre (DTAC) — ensuring fast, accurate diagnosis and resolution of complex machinery issues to minimise customer downtime.

What You'll Do

  • Provide advanced remote technical support to technicians across multiple branches.
  • Liaise directly with John Deere DTAC to resolve complex diagnostic cases.
  • Use John Deere tools like Service ADVISOR Remote, RDA, and Expert Connect to perform remote diagnostics and proactive issue detection.
  • Monitor, distribute, and track Expert Alerts and JDLink Diagnostic Trouble Codes (DTCs) to swiftly identify equipment issues and minimise machine downtime.
  • Analyse machine data and proactively initiate service interventions when needed.
  • Share technical knowledge, best practices, and training across the network.
  • Support process improvement and continuous development of technical capability.

What You'll Bring

  • Trade qualification as a Diesel Mechanic (Cert III Heavy Diesel).
  • 3+ years' experience in machinery diagnostics and repair.
  • Strong diagnostic and problem-solving skills — John Deere experience highly regarded.
  • Excellent communication and customer service skills.
  • Competence with Microsoft Office and diagnostic software tools.

Why Join Emmetts

  • Work with world-leading John Deere technology and connected tools.
  • Be part of a supportive, innovative, and forward-thinking technical network.
  • Opportunities for career progression, ongoing training, and professional development.
  • Contribute to improving uptime for some of Australia's leading farming operations.

Join a team that keeps Australian agriculture moving.

If you're ready to take your technical expertise to the next level, we'd love to hear from you.

Apply now or contact Beck, our dedicated Recruiter, for a confidential chat.

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