Patient Liaison Officer

Employment Type: Temporary Full Time; 38 hours per week up to 12 months with the possibility of extension

Position Classification: Administrative Officer Level 6

Remuneration: $1, $1,576.12 per week + Annual Leave Loading + Superannuation

Location: SLHD District Wide Services

Requisition ID: REQ599460

In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be working in an innovative district that celebrates and invests in the ideas of staff, values people and offers life-long careers. Join the team at one of the leading public health organisations in Australia

About the Role

Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our facilities and services are world class and our staff are dedicated, innovative and caring.

The Patient Liaison Officer (PLO) is pivotal to the Local Health District's strategy to raise additional revenue from patients electing to use their Private Health Insurance. The position is responsible for developing effective relationships with key stakeholders and providing customer focused information in relation to their financial options.

The position provides patients and staff with support in regards to patient election choices, maximise patient fee revenue, and ensures admitted patient financial records are complete and compliant with the National Healthcare Agreement, NSW Health and LHD policies and procedures.

For more information, please view the Position Description.

Ideal Candidate

• Relevant experience in a revenue, finance or similar position in a hospital setting, with demonstrated ability to meet revenue targets.
• Excellent communication and customer service experience including a high level advocacy and negotiation skills, with the ability to deal sensitively and professionally with patients, their families, other staff and stakeholders involved in the financial case management process.
• Understanding of Medicare and Private Health Insurance arrangements within the Australian Health Care System.

• Ability to critically analyse information and data, provide solution based feedback and clear concise reports for management.

• Ability to work a 7 day rotating shift across the hours of operation, including public holidays.

Benefits and Perks

• Allocated Day Off each month, paid Parental Leave & Annual Leave loading.
• Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus.
• Access to free courses, qualifications and coaching via Sydney Education.
• Access to confidential EAP counselling for staff and their families.
• Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.

For more information about other benefits, please visit SLHD Benefit.

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:

Sydney Local Health District is committed to implementing the Child Safe Standards.

For more information about SLHD please visit 'Working With Us'

To further connect with us, check us out on LinkedIn.

For role related queries or questions contact Himanshu Upadhaya via email at

Join the team enriching health in millions of ways every day, apply now

Applications Close: 31 August 2025

For Applicant Support and Information, visit 'Applicant Information'