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Travel Insurance Loss Adjuster

2 weeks ago

Sydney, New South Wales, Australia Kennedy Reid Full time $77,000 per year

Do you have strong analytical skills and the ability to deliver exceptional customer service?

Looking for a role that combines investigation, decision-making, and supporting travellers during critical moments?

Benefits

  • Work for a well-regarded Travel Insurance Company.
  • Progression and development opportunities as the company continues to grow.
  • Ongoing training and development.
  • Sydney CBD location and work from home flexibility (3 days in office per week).
  • Vibrant team culture, working alongside a supportive and friendly team.
  • Great opportunity for someone to develop in the travel space and liaise with a range of clients.
  • Salary: $77k + super.

Position Description

  • Review and assess travel insurance claims, including trip cancellations, delays, lost baggage, medical emergencies, and other covered events.
  • Investigate claim circumstances, including interviewing claimants, witnesses, and service providers.
  • Verify documentation, request additional information, and determine claim validity.
  • Estimate financial losses and provide detailed reports to support claim decisions.
  • Guide and mentor Level 1 assessors, providing training and technical advice.
  • Collaborate with underwriting, emergency assistance, and other internal teams on complex claims.
  • Manage urgent emergency assistance claims, ensuring timely and effective resolution.
  • Ensure compliance with all regulatory requirements and maintain accurate claim records.
  • Communicate claim outcomes clearly and professionally, ensuring a positive policyholder experience.

Hours: Monday–Friday, 9:00 am–5:00 pm.

Skills and Experience

  • 2 + years' experience in claims handling is required, preferably in the travel or insurance industry.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • High attention to detail and accuracy.
  • Ability to work efficiently in a fast-paced environment.
  • Knowledge of insurance principles and regulatory standards.

This is an exciting opportunity to play a key role in delivering efficient, fair, and customer-focused claims solutions.

If you're ready to help travellers navigate their toughest moments with confidence, we'd love to hear from you.