Regulatory Response Coordinator

4 days ago

Melbourne, Victoria, Australia WT FINANCIAL GROUP LIMITED Full time $60,000 - $90,000 per year

WT Financial Group Limited (ASX: WTL) is one of Australia's largest financial adviser networks. Through our subsidiaries — Wealth Today, Sentry, Synchron, and Millennium3 — we support more than 400 privately owned financial advice practices nationwide.

While our size places us amongst the largest networks in the industry, our core focus remains on people. Our advisers and their clients are at the heart of everything we do.

Who is WT Financial Group looking for?

We seek career-driven individuals passionate about personal success born out of helping others. Successful candidates can come from various backgrounds, but what's crucial is their quality and mindset. We value experience in finance, economics, business, law or accounting regardless of its relation to financial services.

To be successful in this role, you should demonstrate a strong track record of achievement along with:

  • High motivation and drive

  • Enjoyment of a fast-paced, diverse work environment

  • Adaptability to change and challenges

  • Excellent communication skills

Based in our Melbourne office, this full-time role of Regulatory Response Coordinator works closely with the Regulatory Response Manager. You will be responsible for receiving, referring, and resolving client complaints to ensure fair, effective, and timely outcomes.

This position requires resilience, adaptability, and confidence in managing difficult conversations. You'll need to balance professionalism with empathy, connecting with purpose even in challenging situations.

Key Responsibilities (include but are not limited to):

A high attention to detail to accurately record dispute details and manage cases in line with Internal and External Dispute Resolution (IDR/EDR) processes

Facilitate outcomes through conciliation, negotiation, and problem-solving

Conduct formal investigations and clearly communicate findings to all stakeholders

Contribute to a collaborative culture aimed at reducing matters that escalate to EDR

Essential Skills & Qualifications:

Minimum of 2 years' experience in dispute resolution

Strong willingness to learn and grow

Excellent written and verbal communication skills

Ability to prioritise tasks, meet deadlines, and perform in a fast-paced environment

Proficiency with Microsoft Office

Desirable Skills & Qualifications:

  • Experience within the financial services or financial planning industries

  • Experience liaising with the Australian Financial Complaints Authority (AFCA)

Apply:

If this opportunity aligns with your values and skills, we'd love to hear from you.

Please send through your covering letter and CV, clearly outlining your suitability for the role to Majda Okanovic at

This role is available for immediate start.

Only shortlisted candidates that meet the position criteria and requirements will be contacted.

Learn more

  • Consultant Regulatory

    4 weeks ago

    Melbourne, Victoria, Australia ProductLife Group Full time

    About the RoleThe Consultant operates within the RQC function, supporting the development, preparation, and submission of regulatory applications for prescription medicines and other therapeutic goods across Australia and New Zealand. This role involves managing regulatory projects from planning through execution, working collaboratively with internal teams...

  • Consultant Regulatory

    3 weeks ago

    Melbourne, Victoria, Australia ProductLife Group Full time

    About the RoleThe Consultant operates within the RQC function, supporting the development, preparation, and submission of regulatory applications for prescription medicines and other therapeutic goods across Australia and New Zealand. This role involves managing regulatory projects from planning through execution, working collaboratively with internal teams...

  • Consultant Regulatory

    3 weeks ago

    Melbourne, Victoria, Australia ProductLife Group Full time

    About the RoleThe RQC function, supporting the development, preparation, and submission of regulatory applications for prescription medicines and other therapeutic goods across Australia and New Zealand. This role involves managing regulatory projects from planning through execution, working collaboratively with internal teams and clients to ensure...

  • Consultant Regulatory

    4 weeks ago

    Melbourne, Victoria, Australia ProductLife Group Full time

    About the Role The RQC function, supporting the development, preparation, and submission of regulatory applications for prescription medicines and other therapeutic goods across Australia and New Zealand. This role involves managing regulatory projects from planning through execution, working collaboratively with internal teams and clients to ensure...

  • Environmental Regulatory Advisor

    3 weeks ago

    Melbourne, Victoria, Australia Airswift Full time

    Join to apply for the Environmental Regulatory Advisor role at Airswift3 days ago Be among the first 25 applicantsJoin to apply for the Environmental Regulatory Advisor role at AirswiftGet AI-powered advice on this job and more exclusive features.About AirswiftAirswift is an international workforce solutions provider. With 1000 employees and 9,000...

  • Regulatory Change

    3 weeks ago

    Melbourne, Victoria, Australia Vocus Communications Full time

    Regulatory Change & Compliance Lead 24-month maximum term contractPosted Thursday 31 July 2025 at 2:00 pmAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can...

  • Regulatory Compliance Engagement Specialist

    1 week ago

    Melbourne, Victoria, Australia EnergyAustralia Full time $60,000 - $80,000 per year

    About usGlobally, energy markets are undergoing rapid transformation, and businesses are evolving to meet the challenges of a net-zero future. At EnergyAustralia, we are proud to be one of Australia's largest energy providers, committed to leading and accelerating the clean energy transformation for all.Within the Enterprise Risk team, our Regulatory...

  • Responsible Business Coordinator

    7 days ago

    Melbourne, Victoria, Australia DLA Piper Full time $60,000 - $90,000 per year

    DLA Piper has a new opportunity for a Responsible Business Project Coordinator to join our dynamic international team, based in Sydney or Melbourne. As part of the Responsible Business Hub, you will help support DLA Piper's global efforts to operate ethically and sustainably. You will coordinate projects, manage events, support pro bono operations, and...

  • Regulatory Officer

    1 week ago

    Melbourne, Victoria, Australia Victorian Government Full time $80,000 - $120,000 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/SSR/732308The Social Services Regulator is committed to strengthening protections and rights of vulnerable Victorians accessing social services. The Social Services Regulator...

  • Senior Regulatory Affairs Associate

    4 weeks ago

    Melbourne, Victoria, Australia DBG Health Full time

    OverviewDBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne, with over 1,500 professionals. Arrotex Pharmaceuticals is Australia\'s largest and most diversified pharmaceutical provider. The companies aim to deliver affordable, timely, and innovative solutions that enhance quality of life. Our values are...