Regulatory Response Coordinator

4 days ago

Melbourne, Victoria, Australia WT FINANCIAL GROUP LIMITED Full time $60,000 - $90,000 per year

WT Financial Group Limited (ASX: WTL) is one of Australia's largest financial adviser networks. Through our subsidiaries — Wealth Today, Sentry, Synchron, and Millennium3 — we support more than 400 privately owned financial advice practices nationwide.

While our size places us amongst the largest networks in the industry, our core focus remains on people. Our advisers and their clients are at the heart of everything we do.

Who is WT Financial Group looking for?

We seek career-driven individuals passionate about personal success born out of helping others. Successful candidates can come from various backgrounds, but what's crucial is their quality and mindset. We value experience in finance, economics, business, law or accounting regardless of its relation to financial services.

To be successful in this role, you should demonstrate a strong track record of achievement along with:

  • High motivation and drive

  • Enjoyment of a fast-paced, diverse work environment

  • Adaptability to change and challenges

  • Excellent communication skills

Based in our Melbourne office, this full-time role of Regulatory Response Coordinator works closely with the Regulatory Response Manager. You will be responsible for receiving, referring, and resolving client complaints to ensure fair, effective, and timely outcomes.

This position requires resilience, adaptability, and confidence in managing difficult conversations. You'll need to balance professionalism with empathy, connecting with purpose even in challenging situations.

Key Responsibilities (include but are not limited to):

A high attention to detail to accurately record dispute details and manage cases in line with Internal and External Dispute Resolution (IDR/EDR) processes

Facilitate outcomes through conciliation, negotiation, and problem-solving

Conduct formal investigations and clearly communicate findings to all stakeholders

Contribute to a collaborative culture aimed at reducing matters that escalate to EDR

Essential Skills & Qualifications:

Minimum of 2 years' experience in dispute resolution

Strong willingness to learn and grow

Excellent written and verbal communication skills

Ability to prioritise tasks, meet deadlines, and perform in a fast-paced environment

Proficiency with Microsoft Office

Desirable Skills & Qualifications:

  • Experience within the financial services or financial planning industries

  • Experience liaising with the Australian Financial Complaints Authority (AFCA)

Apply:

If this opportunity aligns with your values and skills, we'd love to hear from you.

Please send through your covering letter and CV, clearly outlining your suitability for the role to Majda Okanovic at

This role is available for immediate start.

Only shortlisted candidates that meet the position criteria and requirements will be contacted.

Learn more

  • Specialist, Regulatory Response

    2 hours ago

    Melbourne, Victoria, Australia Insurance Australia Group Full time $80,000 - $120,000 per year

    Make a difference as a Regulatory Response SpecialistYour RoleWere establishing a dedicated Regulatory Response function within Retail Insurance Australia (RIA) and were looking for three Specialists to help shape how it operates .As a Regulatory Response Specialist, youll support the delivery of high-quality, timely responses to regulatory notices, audits...

  • Specialist, Regulatory Response

    2 days ago

    Melbourne, Victoria, Australia IAG AUS Full time $80,000 - $120,000 per year

    one\>ormaltextrun\>Make a difference as aormaltextrun\> Regulatory Response ormaltextrun\>Specialist   NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands. ormaltextrun\>Your Role ...

  • Specialist, Regulatory Response

    8 hours ago

    Melbourne, Victoria, Australia IAG Full time $80,000 - $120,000 per year

    Make a difference as aRegulatory ResponseSpecialistNRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.Your RoleWe're establishing a dedicated Regulatory Response function within...

  • Manager, Regulatory Response

    2 days ago

    Melbourne, Victoria, Australia IAG AUS Full time $120,000 - $180,000 per year

    Make a difference as a Regulatory Response ManagerNRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands.Are you ready to make a real impact in the regulatory space? We're building a...

  • Manager, Regulatory Response

    25 minutes ago

    Melbourne, Victoria, Australia Insurance Australia Group Full time $120,000 - $180,000 per year

    Make a difference as a Regulatory Response ManagerNRMA Insurancehas been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.Are you ready to make a real impact in the regulatory space? Were building a new...

  • Regulatory Compliance Engagement Specialist

    7 days ago

    Melbourne, Victoria, Australia EnergyAustralia Full time $60,000 - $80,000 per year

    About usGlobally, energy markets are undergoing rapid transformation, and businesses are evolving to meet the challenges of a net-zero future. At EnergyAustralia, we are proud to be one of Australia's largest energy providers, committed to leading and accelerating the clean energy transformation for all.Within the Enterprise Risk team, our Regulatory...

  • Regulatory Officer

    7 days ago

    Melbourne, Victoria, Australia Victorian Government Full time $80,000 - $120,000 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $97,955 - $111,142Grade: VPS 4Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/SSR/732308The Social Services Regulator is committed to strengthening protections and rights of vulnerable Victorians accessing social services. The Social Services Regulator...

  • Responsible Business Coordinator

    5 days ago

    Melbourne, Victoria, Australia DLA Piper Full time $60,000 - $90,000 per year

    DLA Piper has a new opportunity for a Responsible Business Project Coordinator to join our dynamic international team, based in Sydney or Melbourne. As part of the Responsible Business Hub, you will help support DLA Piper's global efforts to operate ethically and sustainably. You will coordinate projects, manage events, support pro bono operations, and...

  • Business SME, Regulatory Governance Business SME, Regulatory Governance

    2 days ago

    Melbourne, Victoria, Australia ANZ Banking Group Limited Full time $120,000 - $180,000 per year

    About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Reporting to the Group Head of Regulatory Relations, the Senior Manager, Regulatory Governance will oversee and ensure a coordinated and consistent approach to...

  • Regulatory Specialist

    2 days ago

    Melbourne, Victoria, Australia Sensient Careers Full time $60,000 - $120,000 per year

    At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. We currently seek a collaborative and meticulous Regulatory Specialist to join our team at our Regulatory Team. You will be responsible to provide product documentation,...