Regulatory Response Coordinator

4 days ago


Melbourne, Victoria, Australia WT FINANCIAL GROUP LIMITED Full time $60,000 - $90,000 per year

WT Financial Group Limited (ASX: WTL) is one of Australia's largest financial adviser networks. Through our subsidiaries — Wealth Today, Sentry, Synchron, and Millennium3 — we support more than 400 privately owned financial advice practices nationwide.

While our size places us amongst the largest networks in the industry, our core focus remains on people. Our advisers and their clients are at the heart of everything we do.

Who is WT Financial Group looking for?

We seek career-driven individuals passionate about personal success born out of helping others. Successful candidates can come from various backgrounds, but what's crucial is their quality and mindset. We value experience in finance, economics, business, law or accounting regardless of its relation to financial services.

To be successful in this role, you should demonstrate a strong track record of achievement along with:

  • High motivation and drive

  • Enjoyment of a fast-paced, diverse work environment

  • Adaptability to change and challenges

  • Excellent communication skills

Based in our Melbourne office, this full-time role of Regulatory Response Coordinator works closely with the Regulatory Response Manager. You will be responsible for receiving, referring, and resolving client complaints to ensure fair, effective, and timely outcomes.

This position requires resilience, adaptability, and confidence in managing difficult conversations. You'll need to balance professionalism with empathy, connecting with purpose even in challenging situations.

Key Responsibilities (include but are not limited to):

A high attention to detail to accurately record dispute details and manage cases in line with Internal and External Dispute Resolution (IDR/EDR) processes

Facilitate outcomes through conciliation, negotiation, and problem-solving

Conduct formal investigations and clearly communicate findings to all stakeholders

Contribute to a collaborative culture aimed at reducing matters that escalate to EDR

Essential Skills & Qualifications:

Minimum of 2 years' experience in dispute resolution

Strong willingness to learn and grow

Excellent written and verbal communication skills

Ability to prioritise tasks, meet deadlines, and perform in a fast-paced environment

Proficiency with Microsoft Office

Desirable Skills & Qualifications:

  • Experience within the financial services or financial planning industries

  • Experience liaising with the Australian Financial Complaints Authority (AFCA)

Apply:

If this opportunity aligns with your values and skills, we'd love to hear from you.

Please send through your covering letter and CV, clearly outlining your suitability for the role to Majda Okanovic at

This role is available for immediate start.

Only shortlisted candidates that meet the position criteria and requirements will be contacted.

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