Roster Officer

• Permanent, full time role based in Hurstville, Sydney.
• $76.4K - $81.9K + Super + Salary Packaging
• Friendly organisation, with 50% WFH per week

Our Organisation

The Benevolent Society's vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

Your new role

As our Roster Officer within the Aged Care Services, you will coordinate and schedule staff and agency workers to provide essential support to carers and their loved ones. You'll ensure each client receives services tailored to their individual needs, preferences, and circumstances, including language, type of support, and timing.

You will also play a key role in ensuring services run smoothly and efficiently, building strong relationships with staff, clients, and external agencies to deliver high-quality, seamless support.

Duties

• Coordinate rosters for home support and agency staff to provide essential respite services.

• Match staff skills, experience, and availability with clients' individual needs and preferences.

• Liaise with external agencies to ensure carers and clients receive seamless support.

• Manage roster changes, cancellations, and updates with clear communication and efficiency.

Our Benefits

We support people to live their best life. That includes you, our employee. A 'best life' is unique to everyone and can change as life changes:

• Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness -Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment –Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Experience

With a background in administration/ business support you will have:

• Analytical mind with strong organisational and time-management skills.

• Strong customer service focus with a friendly phone manner and ability to create and maintain key stakeholder relationships.

• Experience with scheduling or rostering with the flexibility to accommodate changing needs.

• Ability to use technology-based client management and documentation systems.

• Solution focused with a passion for positive client outcomes and satisfaction.

Apply today

Call Bety on for a confidential chat.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

• Roster Officer - Position Profile