Claims Governance

7 days ago

Sydney, Australia TAL Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:
This role is responsible for the delivery of Line 1 Risk & Governance activities which support the Claims teams at TAL within across all channels and portfolios.

The Claims Governance & Risk Specialist will actively participate and support the compliance and risk management strategies for Claims team including (but not limited to) contributing to proactive risk management through insights, continuous improvement & relevant internal frameworks and policies along with input into risk management strategy development.

**Qualifications**:

- Significant experience (5+years) in a relevant Risk Management and/or Compliance environment and/or Technical Claims environment or similar
- Degree qualified in a business-related line e.g. legal/accounting/commerce/risk would be advantageous
- Sound understanding of the legal and regulatory framework surrounding life insurance and of managing risk in such an environment.
- A sound understanding of life insurance industry, claims handling, and complaints resolution experience is highly desirable.
- Track record of delivering sustainable solutions to reduce or eliminate inefficiency in business processes
- Excellent interpersonal skills and an ability to work as a team member;
- Relevant analytic / problem solving ability;
- Ability to influence and achieve outcomes in consultation with senior management & key stakeholders across the organisation
- Strong written and verbal communication with a proven ability to articulate technical issues; and
- Ability to develop strong working relationships across all levels.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

LI-REMOTE

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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