Assistant Manager, Melbourne

• Utilise your Management expertise to provide support and advice to Victims of Crime Financial Assistance Scheme (FAS)
• Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 5: $113,022 - $136,747 plus superannuation.

The Department of Justice and Community Safety (the department) is seeking a Assistant Manager to provide a critical role within Victims of Crime Financial Assist Scheme

About the Business Unit

The FAS represents a major leap forward in the Victorian Government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 (the Act) the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It acknowledges harm done and is trauma informed, inclusive and culturally safe.

About the Role

Reporting to the Senior Manager of Operations, you will focus on supporting the team of intake and triage officers in ensuring they are delivering high quality service for applications as per the Act, established policy, guidelines, and procedures.

Some of your duties will include:

• Lead a team of intake and triage supervisors to deliver quality decision making in a timely and trauma informed way.
• Lead and monitor the Quality Assurance program in the Intake and Triage team
• Undertake work to enhance Aboriginal cultural safety and victim-centred practice as core components of the FAS.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

Technical Expertise

• Extensive experience delivering trauma-informed victim support services, with a strong understanding of family violence, sexual assault, and the importance of lived experience and intersectionality in service delivery.
• In-depth knowledge of family violence risk factors and frameworks, including the Family Violence Multi-Agency Risk Assessment and Management Framework (MARAM).
• Strong analytical, problem-solving, and reporting skills, with the ability to address complex service delivery issues and prepare detailed reports and correspondence.
• Demonstrated commitment to actively pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.

Qualifications

• A relevant tertiary qualification or equivalent experience in fields related to community and social services, social policy, social work, law, or public administration is desirable.
• An Employee Working with Children Check (WWCC) will be required for this role at the expense of the applicant once successfully in the role. Currency is required to be maintained by the employee for the period of employment.

Applications close 4th June 11:59pm

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.