Customer Experience Agent

1 week ago

Notting Hill, Victoria, Australia St John Ambulance Australia (National Office) Full time $60,000 - $90,000 per year

About The Role
St John Ambulance Victoria are seeking an experienced Customer Experience Agent who will be the first point of contact for our customers, clients and students. The Customer Experience Agents report into the Customer Experience Manager, while fielding queries regarding inbound sales, first aid training bookings, certificates for students, among the many varied calls you will take each day. Your main goal will be to maximise conversion rates and enhance customer satisfaction as part of a vibrant team working together.

This role is based at our Notting Hill headquarters.
As Our Ideal Candidate, You Will Possess

  • Experience in a call centre or phone based sales environment with both inbound and outbound calls
  • Strong customer service and engagement skills
  • Excellent organisational and multitasking skills
  • High level of accuracy and attention to detail
  • Excellent written and verbal communication skills with a friendly phone manner
  • Previous experience achieving team KPI's and sales targets
  • Experience using SAP and/or Salesforce
  • Ability to work as part of a team with a customer focus

Don't meet every requirement? At SJAV, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.
About St John Ambulance Victoria
St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our people, both paid and volunteer, are the lifeblood of everything we do.

Our people and our clients come from all walks of life. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the innovation and creativity that diversity of thought brings to our high-performance culture and we welcome applications from anyone who believes they can deliver the outcomes we are looking for.

Your unique ideas and perspectives are valued so that we best represent the Victorian community we serve.

Employee Benefits

  • Focus on work-life balance including flexible working arrangements
  • Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
  • Supportive team environment in modern offices
  • Training and professional development opportunities
  • Access to discounted Private Health Insurance

How to apply
If you are looking to join an organisation that makes a difference, apply today. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

To be considered for this role, please following the link and submit your current resume.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch.

Enquires can be directed to Amanda Harris, Talent Acquisition Specialist,

Other Information
All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical.

St John Ambulance Victoria is committed to putting the safety and wellbeing of children first, a current and valid Working With Children Check is a mandatory condition of employment.

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