Customer Service Manager

Customer Service Manager - Minto Based

Why us?

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces.

Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business.

Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

We're proud to share that Interface Australia is officially Great Place to Work Certified This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive.

Position Purpose

We're seeking an inspiring and hands-on Customer Service Manager to take ownership of the full customer journey — from the moment an order is placed to the moment it's delivered (and beyond). In this role, you'll coordinate production schedules with delivery deadlines, ensure orders are entered with absolute accuracy, respond to phone and email queries, manage returns and credits, and keep customers informed every step of the way.

But you won't just manage — you'll lead. You'll coach and develop a high-performing customer service team, introduce smarter ways of working, and provide valuable reporting and insights that improve both service and commercial results.

Success in this role means delivering exceptional service in a fast-paced, customer-first environment where every interaction matters. You'll collaborate closely with teams across sales, marketing, quality, purchasing, planning, production, finance, and distribution — becoming the vital link that keeps promises to customers and builds trust in our brand.

If you're ready to make an impact in a business where customer service is critical, we'd love to hear from you.

Areas of Responsibility

• Maximise sales & cash flow through proactive order management and outbound selling
• Lead, mentor, and develop a team of seven Customer Service Representatives
• Ensure order accuracy, compliance checks, and on-time project deliveries
• Collaborate with Sales, Planning, Production, and Finance for seamless operations
• Prepare reports, forecasts, and insights to drive decision-making
• Build strong customer relationships and handle feedback proactively
• Improve processes and S&OP to exceed service and commercial goals
• Strengthen cross-functional relationships across the business
• Promote safety and ensure compliance with WHS standards
• Maintain high quality and environmental performance

Qualifications and Experience Required

• Minimum 5 years' experience in a similar role, including leading a team
• Experience using CRM systems, with a high level of competence in Salesforce
• Polished, professional demeanour with exceptional communication skills (oral & written)
• Proven success in a fast-paced, customer-focused environment
• Strong computer skills — JDE/SAP preferred
• Advanced Excel skills, including demonstrated use of complex functions

Our Benefits

• You will be provided with competitive remuneration and an annual Bonus
• At INTERFACE, we provide parking on-site.
• Access to Employee Assistance program
• Salary Packaging options
• Fitness subsidy, health insurance discount, yearly flu shots and more
• You will be part of a diverse and vibrant team with an excellent culture.

Help us lead industry to love the world. Apply today.