Renewals Manager

4 days ago

Level A Elizabeth St Sydney NSW Australia Ideagen Full time $80,000 - $120,000 per year


About Us

Location - Melbourne/Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a sharp and detail-driven Renewals Manager to own the contract renewal process. You'll analyze customer agreements, clarify renewal terms and exit clauses, and communicate them clearly to clients. If you're analytical, a strong communicator, and thrive on precision, we'd love to hear from you.



Responsibilities

  • Review customer contracts to identify key renewal dates, terms, and termination clauses.
  • Keep renewal data organized and up to date in our internal systems.
  • Proactively communicate with customers about upcoming renewals and clearly explain their options.
  • Handle customer questions on contract terms and processes with accuracy and clarity.
  • Identify and escalate any contract disputes or discrepancies to appropriate internal teams.
  • Partner with legal and finance to ensure compliance with policies and regulations.
  • Help improve internal workflows for contract management and customer communication.
  • Maintain detailed records of all customer interactions and communications related to contract renewals.


Skills and Experience

  • 3+ years of experience in renewals or complaints, ideally in SaaS or subscription-based environments.
  • Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities.
  • Excellent communication skills—able to simplify legal terms for any audience.
  • Proficiency in CRM and contract management tools.
  • A customer-first attitude and a passion for building positive relationships.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at  All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime


  • Senior Renewals Manager

    1 week ago

    Level , A Elizabeth St Sydney, NSW Australia Ideagen Full time $120,000 - $180,000 per year

    About Us Location - Sydney, AustraliaFunction - RenewalsDepartment - CustomerWorking Pattern - Hybrid; Full-timeBenefits – Benefits and RewardsSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outWe're looking for a driven and experienced Senior Renewals Manager to lead renewal...

  • Account Manager

    6 days ago

    Level , A Elizabeth St Sydney, NSW Australia Ideagen Full time $80,000 - $120,000 per year

    About Us Location - AustraliaFunction - Global SalesDepartment - Digital SalesWorking Pattern - Hybrid Benefits – Benefits and RewardsSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.Ideagen is looking for a proactive Account Manager to nurture and grow relationships with our...

  • Renewals Manager

    1 week ago

    Australia Lumivero Full time $100,000 - $130,000 per year

    Join a Global Team Making a Lasting Impact with Lumivero  Are you ready to be part of a team that's changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create...

  • Enterprise Renewals Manager

    14 hours ago

    Sydney NSW, Australia Humanforce Full time $120,000 - $180,000 per year

    Work options: HybridWe are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly...

  • Head of Renewals, APAC

    6 days ago

    Suite Level / South Yarra, VIC Australia Ideagen Full time $120,000 - $180,000 per year

    About UsLocation - Melbourne/Sydney, AustraliaFunction - RenewalsDepartment - CustomerWorking Pattern - Hybrid; Full-timeBenefits – Benefits and RewardsSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outWe're looking for a strategic leader to drive renewal revenue and scale our...

  • Manager, Renewal Management

    5 days ago

    Sydney, Australia Genesys Full time

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Renewals Subscription analytics Manager

    1 week ago

    Sydney, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Renewable Energy

    6 days ago

    Australia Gamuda Berhad Full time $80,000 - $120,000 per year

    Gamuda Engineering, a fully owned subsidiary of Gamuda Berhad, is a reputable Engineering and Construction contractor that specialises in the design, construction, operation and maintenance of Transport, Civil and Energy Infrastructure projects.As a fully integrated energy infrastructure partner, Gamuda provides an end-to-end solution to fund, develop, build...

  • Renewals Manager

    18 hours ago

    Sydney, Australia Salesforce Full time

    **Job Category **:Salesforce.org **Job Details**: **About Salesforce.org**: Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. Salesforce.org gets our technology in the hands of nonprofits and...

  • Renewal Account Manager

    19 hours ago

    Sydney, Australia Afterpay Full time

    **Company Description**: - It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...