Front Counter

6 days ago

Geelong, Victoria, Australia Crest Dry Cleaners Full time $45,000 - $60,000 per year

Crest Dry Cleaners is a proud family-owned and operated business with a long-standing reputation across Geelong and the Surf Coast. With multiple store locations and continued company growth, we're looking for a friendly, outgoing, and energetic Customer Service Assistant to join our team and deliver exceptional service to our valued customers.

The Role

This is a front counter position, providing outstanding service to our valued customers. The role is casual, offering 10–15 hours per week including a rotating Saturday morning shift.

Key Duties
  • Tagging, detailing, and invoicing all garments and household items.
  • Greeting and assisting customers with their orders.
  • Assembling orders once cleaning is finalised.
  • Liaising with dry cleaners and pressers.
  • Tracking orders and updating customers as required.
  • Processing invoices through our point-of-sale (POS) system.
  • Educating customers on fabrics and garment care.
About You
  • A minimum of 3 years' previous customer service experience.
  • Professional customer service and communication skills.
  • Ability to multi-task and manage deadlines in a busy environment.
  • Strong attention to detail and accuracy.
  • Comfortable working both independently and within a team.
  • Basic computer skills (POS experience is an advantage).
  • Previous customer service experience highly regarded.
Next Steps

Once resumes have been reviewed, shortlisted candidates will be contacted for an initial telephone interview.

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