Customer Service

4 days ago

Sydney, New South Wales, Australia Ikecho Australia Pty Ltd Full time $40,000 - $60,000 per year

Are you organised, friendly, and have great attention to detail?

We're looking for a detail-focused and reliable team member to join Ikecho Australia, a proudly Australian-owned pearl and opal jewellery brand based in the Sydney CBD. You'll be part of a small team where accuracy, efficiency, and presentation are valued every day.

This is a hands-on position that combines customer service, logistics, and stock management, perfect for someone who enjoys variety in their day and takes pride in doing things properly.


About the Role

You'll be part of the small, experienced Ikecho team, helping to keep our operations running smoothly.

Your main responsibilities will include:

  1. Picking, packing, and shipping orders with care and accuracy
  2. Managing stock levels, labelling new arrivals, and keeping packaging supplies organised
  3. Coordinating shipments through Interparcel and Australia Post
  4. Providing friendly and professional customer service to both retail and wholesale clients
  5. Assisting with invoicing, consignment returns, and general office tasks

Must Haves

  1. Excellent spoken and written English (friendly and confident on the phone)
  2. Strong attention to detail and accuracy in your work
  3. Enjoys routine, structure, and completing tasks thoroughly
  4. Reliable and punctual, with a positive "can-do" attitude
  5. Good computer skills and willingness to learn new systems
  6. Friendly, approachable, and works well in a small team
  7. Minimum 1-2 years of customer service experience required
  8. Australian citizenship is required for this position

Nice to Haves

  1. Experience working with jewellery or in a jewellery-related business
  2. Previous experience in customer service, logistics, or admin
  3. Experience with Shopify, Interparcel &Cin7
  4. Basic knowledge of stock control or order management
  5. Experience with Australia Post or other courier platforms

Why You'll Love Working Here

If you enjoy hands-on, structured work where organisation and accuracy are rewarded, this role is for you. You'll manage orders, maintain stock, and support customers in a fast-moving jewellery business, all while developing skills and confidence in a professional, supportive environment.


Apply now with your resume and a short cover letter telling us why you'd be a great fit for this role.

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