Client Service Team Assistant

1 week ago

Sydney, New South Wales, Australia Austbrokers Life Full time $75,000 - $85,000 per year

About Austbrokers Life

We are one of Australia's leading life insurance specialists, providing tailored advice to protect businesses, families, and individuals. We have been providing high quality risk insurance advice to our clients since 2000 and our team are located across Australia, enabling us to work closely with our referral partners within the Austbrokers network. We pride ourselves on our strong work ethic, exceptional customer service, teamwork, and our fantastic work culture.

The Opportunity

The key responsibilities of your role include:

  • Administrative Support:
    Provide high-level administrative assistance to the client service leadership team, including document preparation, data entry, and workflow coordination.
  • Client Communication:
    Assist in managing client interactions across email, phone, and internal platforms, ensuring timely and professional responses.
  • Reporting & Materials:
    Prepare client-facing reports, presentations, and other materials to support service delivery and engagement.
  • Meeting Coordination:
    Organise and support meetings, track follow-ups, and help manage service delivery timelines and milestones.
  • Compliance & Record Keeping:
    Maintain accurate records and ensure adherence to internal procedures and compliance standards.
  • Communications Management:
    Support the management of social media channels and internal/external company communications.
  • Office Administration:
    Perform general office duties as required, contributing to the smooth operation of the team.

About you

If you're enthusiastic and driven by administration and client service excellence, pride yourself on your relationship and teamwork skills and are keen to continue your career in the industry, then we want to hear from you

To be successful in this role, you will have these attributes:

  • Strong organizational and time management skills
  • A team player with great collaboration skills
  • Excellent verbal and written communication
  • Competency in client and policy data CRM systems
  • Knowledge of the life insurance industry
  • Proficiency in Microsoft Office 365 (all apps)
  • Experience with social media platforms and basic content creation tools

Why Join Us?

  • Salary range $75k - $85K dependant on experience
  • Supportive and inclusive team culture
  • Opportunities for growth and development
  • Flexible work arrangements
  • Employee benefits

Think this role could be the right for you? Apply now

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