Travel Sales

4 days ago

Newcastle, New South Wales, Australia Scenic Tours Full time $60,000 - $80,000 per year

Join a World-Class Luxury Travel Brand based in Newcastle CBD and Unlock Your Sales Potential

Are you a sales-driven individual passionate about travel, creating memorable experiences and providing an exceptional customer journey from start to finish? If you thrive in a fast-paced, sales-driven environment and have a love for luxury travel, this is the perfect opportunity for you

As a Reservations Specialist at Scenic, you'll join an iconic brand with a global reach, representing the premium offerings of our award-winning travel products. This role is designed for driven individuals who are eager to meet and exceed targets while delivering 6-star service to our clients.

You'll be responsible for selling and servicing exclusive journeys across a specialised area, including river, ocean, and land products, to both travel agents and guests. Your mission is to turn enquiries into bookings, providing personalised recommendations that excite and engage our customers. This is a sales and service focused position that demands a passion for building relationships, providing solutions, and converting leads into satisfied guests.

You'll manage inbound and outbound calls and email enquiries, ensuring every interaction is an opportunity to highlight our premium offerings, creating wonder for our guests.

The Reservations Centre operates Monday to Friday from 7:30am to 6:15pm, and Saturdays from 9am to 1pm.

Key Responsibilities:

  • Drive sales by managing inbound and outbound calls with a focus on booking passengers for our luxury cruise and land journeys.

  • Proactively upsell and cross-sell cruise and land journeys, creating bespoke experiences and providing in-depth knowledge of our itineraries.

  • Servicing reservations and ensuring all guest details and preferences are captured to a high standard, providing a personalised and seamless service.

  • Collaborate with different departments to guarantee that every guest's experience is exceptional from the moment of booking.

  • Maintain up-to-date knowledge of Scenic Group product portfolio, promotions, and policies to maximise every sales opportunity.

About You:

  • You have a genuine passion for travel

  • You have proven experience in sales or customer service (travel industry experience is a plus).

  • You are a people person who loves connecting with customers.

  • You have a curious mindset and are solutions focused, who asks the right questions to understand guest preferences and tailor your recommendations to their needs.

  • You have a keen eye for detail, and you're committed to delivering excellence with every interaction.

  • You're driven by targets and motivated by achieving sales goals, with a proven ability to meet or exceed KPIs.

Why Scenic?

  • Be part of a passionate, dynamic and like-minded team dedicated to creating unforgettable travel experiences for our guests.

  • Enjoy the potential to earn attractive incentive bonuses from dollar zero, rewarding your sales efforts and commitment.

  • Access exclusive travel rates and earn opportunities to experience our luxury product.

  • Enjoy a beautiful office environment in the heart of Newcastle CBD.

  • Access diverse career growth and professional development opportunities.

  • Work for a globally recognised brand that values sustainability and embraces the "Cherish the Planet" ethos.

How to Apply:

Submit your CV and a cover letter that highlights why you're the perfect fit for this exciting opportunity. We look forward to hearing from you

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