Community Lead

About The Commons

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

We are seeking a passionate and driven Community Lead to join our team and help us foster a thriving and inclusive environment. As the Community Lead, you will play a vital role in cultivating strong relationships with our members, overseeing events, and driving engagement. The ideal candidate is a natural connector, problem solver, and has a genuine passion for delivering exceptional member experiences. If you're ready to immerse yourself in an exciting and fast-paced environment where you can make a meaningful impact, we invite you to apply and be part of a community that inspires, connects, and supports professionals in reaching new heights

About You

You are a dedicated and experienced professional with a strong background in operations, events, and customer experience. Passionate about fostering community and delivering seamless experiences, you excel in team leadership, coordination, and problem-solving. With expertise across hospitality, administration, and marketing, you thrive in fast-paced environments, ensuring efficiency and quality in everything you do. Adaptable, people-focused, and detail-oriented, you're always looking for opportunities to grow, connect, and make a positive impact.

The main duties of the role include but are not limited to the below:

Key Responsibilities

Community Engagement & Member Experience

• Greet guests at the front desk, ensuring a warm and welcoming environment.
• Facilitate introductions and relationship-building initiatives among members.
• Maintain a thorough understanding of all members and companies in the space.
• Manage the onboarding process, including tours, inductions, and welcome packs.

Events Management

• Lead and coordinate member events in alignment with The Commons brand.
• Facilitate community events such as member talks, panel discussions, and workshops.
• Promote and encourage attendance at relevant events across locations.
• Assist with event setup, pack-down, and logistical support as needed.
• Audit and order supplies to support event execution.

Operations & Facilities Management

• Ensure the workspace is fully operational and well-maintained.
• Report and assist in resolving maintenance issues.
• Conduct regular building checks and oversee cleanliness, including kitchens and meeting rooms.
• Manage inventory, ordering consumables, and auditing storage areas.
• Liaise with cleaning staff to ensure high standards of hygiene and presentation.

Daily Operations

• Assist the Community Manager with scheduling and daily operations.
• Respond to member inquiries in a timely and professional manner.
• Maintain and update internal databases, including member directories and CRM records.
• Manage IT support tickets and provide basic troubleshooting assistance.
• Ensure offices and desks are clean, organised, and ready for new members.
• Distribute incoming mail to members efficiently.

Required Skills & Experience

• 3+ years' experience in a fast-paced customer service environment.
• Strong communication skills with the ability to build rapport easily.
• Experience in event management and organisation.
• A hands-on approach to daily responsibilities.
• Passionate about creating an outstanding member experience.
• Ability to think outside the box and proactively identify members' needs.
• Strong time management skills and excellent attention to detail.
• A people-person who thrives in a community-driven environment.

Benefits of working at The Commons

• Free counselling sessions
• Birthday leave
• Quarterly team dinners & generous awards
• Ability to work across different locations
• Birthday & anniversary gifts
• State social committees with monthly events ranging from pub drinks, picnics, bowling, movie screenings and beyond
• Weekly "Saturday Sweat" group exercise event
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Exclusive annual Halloween party
• Work travel opportunities
• Further education program to support personal and professional development

Values

All actions and behaviours must align with the company's core values:

• Putting our members first
• Fostering community
• Working together as a team
• Constantly learning and growing