EUC Engineer

1 week ago

Darwin, Northern Territory, Australia NEC Global Full time $60,000 - $90,000 per year

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About the role

The purpose of this role is to provide support and software delivery for the users within the environment, via the use of telephone, remote access functionality, and the use of enterprise tools to deliver service to end users within agreed Service Level Agreements (SLA).

The role has a particular focus on assuring accurate ticket information is logged, provide technical and procedural support as an escalation point for the Service Desk, provide overflow support for calls as necessary and identify knowledge gaps within the team

Duties

Provide timely and effective status updates to customers

Develop, test and implement solutions to problems detected during troubleshooting

Manage communications and liaison with customers and technical groups using regular updates and status reports

Skills & Experience

Working in a Service Desk or Desktop Support role

Troubleshooting and maintaining PCs in a Windows environment

MS Windows family of Operating Systems

MS Office suite including Outlook, Word, Excel, PowerPoint

Desktop/LAN and Printer troubleshooting

Diagnosing and resolving software issues

Incident management tool

User support, user training or LAN administration

Knowledge of SOE principles and concepts

What's in it for you?

We're proud to offer a supportive and rewarding workplace culture, with a strong focus on career growth and wellbeing. Alongside industry-leading benefits, you'll enjoy bonus and wellness days after six months, 14 weeks of paid parental leave, and up to four paid volunteer days each year. We also provide access to exclusive discounts on health insurance, travel, entertainment and more, as well as salary packaging options such as car leasing and superannuation. To further support you and your family, we offer a free and confidential Employee Assistance Program

At NEC

NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support. 

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.

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