Technical Account Manager

About KX:

Our mission is to accelerate data and AI-driven innovation with high-performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies.

Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on-premise, or at the edge

.

KX technology enables the discovery of richer, actionable insights for faster, better-informed decision-making, which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacifi

**c.

Role Overvi**

ew:KX is currently seeking a Technical Account Manager to join our Global Technical Account Management team. As a Technical Account Manager, you'll spend your time working directly with customers – understanding their environments and use cases, providing support and enablement to help them maximize their ROI in KX software, identifying where KX can expand, assisting with new sales opportunities, and much mo

**re.

Key Responsibilit**

• ies:Serve as the primary technical point of contact for assigned customers, developing strong relationships with stakehold
• ers.Perform regular customer health checks to review architecture, address pain points, identify optimizations, and assess expansion opportunit
• ies.Provide product training to customers to ensure they have sufficient expertise to utilize our softw
• are.Provide ongoing technical guidance to customers, covering data ingestion/migration, performance tuning, workflow optimization, architecture review,
• etc.Capture customer feedback and proof points to share with internal KX teams, acting as a customer advoc
• ate.Identify upsell and cross sell opportunities and present to other KX te
• ams.Identify churn risk and work with internal stakeholders to mitig
• ate.Work with the Account Director to prepare value propositions for expans
• ion.Define solution architecture for new use cases and expansion opportunit
• ies.Provide demos, workshops, and proof of concepts to advance expansion opportunit
• ies.Maintain accurate records of customer interactions, issues, use cases, performance metrics,

**ect.

Required Qualificat**

• ions:3+ years' proven experience in a solution architect or technical account manager
• role.Experience in the data and analytics vendor s
• pace.Excellent communication skills and ability to describe complex topics to technical and non-technical stakehol
• ders.Excellent problem-solving skills and ability to operate in a fast-paced environ
• ment.Ability to manage multiple customers and deliverables simultaneo

**usly.

Preferred Qualifica**

• tions:Bachelor's degree in Computer Science or related
• field.Previous experience in the financial services ind
• ustry.Previous experience with vector databases, LLMs, and Generative AI work
• flows.Previous experience with kdb+, parquet, Python and other data science/analytics technol
• ogies.Previous experience with cloud and on-prem/cloud hybrid architec

**tures.

Location & Workplac**

e Type:This position takes on a hybrid working model, based in Sydney, Australia. Employment will be carried out under First Derivatives PTY

**Limited

Why Ch**

• oose KX?Data Driven: We lead with instinct and foll
• ow fact.Naturally Curious: We lean in, listen, and lea
• rn fast.All In: We take ownership, take on challenges, and give it

our all.

• Benefits:Competiti
• ve SalaryIndividually tailored training and skills de
• velopmentPrivate healthcare package and Employee Assistance
• ProgrammeEnhanced maternity and paternit
• y packageWellness Days and Volunt

eer days.