
Associate Credit Assessment
2 weeks ago
- Everyone is given the opportunity to learn, grow and achieve
- Bring your ideas, ambitions, and passion both in and outside of work
- Enhance your knowledge for new process execution within home lending services
Our people are who make the difference for our customers through their interactions. Our customer mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of
Associate Credit Assessment
will report
Operations Lead.
It is an exciting time to join our
Customer Home Lending Operations
team that's doubling down Customer Obsession.
Each Day, You'll Go Above And Beyond To
- To complete credit assessment and verification for home loan applications
- Owning complex customer requests and issues end to end
- Deliver first point resolution for the customer in line with the operating procedures
- Resolve complex complaints by being an expert in the customer complaints platform
- Work closely with the broader lending services teams and wider NAB group to get the right customer resolution
- Ensure adherence to Standard Operating Procedures (SOPs) by inputting the correct information for the customer in core NAB systems and in line with team Operating Rhythm
- Deliver a superior customer experience by ensuring the customer is kept up to date in the most appropriate channel (be that via email or phone)
- Proactively manage risk, adhering to process and procedures pertinent to role; and escalate events, issues or breaches as they are identifiedto their People Leader with a proposed solution.
- Make positive contributions to the team, sharing knowledge and assisting colleagues as an SME and support the business with continuous improvement initiatives
We are looking for the best and brightest to deliver the best for the customers. You'll need:
- Strong understanding of home lending processes, policies and regulations.
- Good understanding of Home Lending Operational Risk.
- Building strong relationships with all key stakeholders (internal and external)
- Good Resilience,prioritisation & time management skills
- Strong Initiative &problem-Solving skills
- Strong verbal and written communication skills
- Good ability to adapt and learn quickly and coach others
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
-
Consultant Credit Assessment
2 weeks ago
Melbourne, Victoria, Australia Nab - National Australia Bank Full time**Work type**: Permanent Full time**Location**: VIC- Melbourne CBD- **Opportunity to build or expand on existing credit assessment skills**:- **High performing Credit Assessment**:- **Exciting opportunity to join a growing and expanding team****It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on...
-
Associate, Credit
1 week ago
Melbourne, Victoria, Australia Mufg Bank, Ltd., Australia Full time**Do you want your voice heard and your actions to count?**Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Associate, Credit
1 week ago
Melbourne, Victoria, Australia Mufg Bank, Ltd., Australia Full time**Do you want your voice heard and your actions to count?**Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Career Opportunity in Credit Assessment
1 week ago
Melbourne, Victoria, Australia beBeeAssessment Full time $80,000 - $120,000Job DescriptionWe are seeking a skilled professional to join our team as a Credit Assessor. In this role, you will play a crucial part in delivering our vision by contributing to the credit assessment process.You will work closely with our network of third-party partners, responding to and resolving requests and enquiries via written and verbal...
-
Credit Assessment Officer
6 days ago
Melbourne, Victoria, Australia Carecone Full time**Responsibilities****In this role, you will be responsible for all the activities related to credit assessment of Home Mortgage. Few of the responsibilities are mentioned below**:- Managing workflow from a central queue in a timely manner- Managing the end to end assessment of the lending process through to decision- Preparation of files and ensuring all...
-
Financial Analyst
1 week ago
Melbourne, Victoria, Australia beBeeCredit Full time $90,000 - $140,000Job Title: Dealer Credit AnalystJob Description:As a key member of our team, you will be responsible for processing applications and providing high-quality service to dealers.Key Responsibilities include:Process applications in accordance with Nissan Financial Services credit standards and regulatory guidelinesUndertake Dealer and Fleet credit assessments...
-
Credit Analyst
3 weeks ago
Melbourne, Victoria, Australia Thomas Frost Executive Full timeFull-time position based in Melbourne CBDNon-conforming lender - our client provides a flexible approach to the assessment of their client's financesGreat Career Progression with a supportive team environment.About My ClientMy client is a family owned and managed business with headquarters in Melbourne, Victoria. For over 75 years, they have given hope to...
-
Credit Analyst
3 weeks ago
Melbourne, Victoria, Australia Thomas Frost Executive Full timeFull-time position based in Melbourne CBDNon-conforming lender - our client provides a flexible approach to the assessment of their client's financesGreat Career Progression with a supportive team environment.About My ClientMy client is a family owned and managed business with headquarters in Melbourne, Victoria. For over 75 years, they have given hope to...
-
Credit Analyst
2 weeks ago
Melbourne, Victoria, Australia Mcmillan Shakespeare Full timeThis role supports the Senior Credit Manager in the performance of the Group credit risk management function.It is responsible for assessing the credit risk related to financing operating fleets, equipment lines and single asset credits for customers and for administering the credit approval process and ongoing financial monitoring of the customer.The role...
-
Senior Credit Analyst
2 weeks ago
Melbourne, Victoria, Australia AGL Full time $90,000 - $120,000 per yearJoin the change. Electrify your future We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find...