Dental Practice Manager

Dental Practice Manager

INCREDIBLE OPPORTUNITY

SD DENTAL CLEVELAND is looking for a talented Dental Practice or General manager to join our team You will be joining a high-tech dental practice located in the heart of Redlands. Depending on your experience and skillset you could have the ability to earn above $100,000 + for the right candidate.

Candidates must have a minimum of 3-5 years of dental practice management experience.

At SD Dental Cleveland , we are passionate about transforming smiles through cosmetic and implant dentistry that empowers our patients to shine with confidence. We take pride in revitalising lives and we're looking for passionate, motivated individuals to join our growing team.

The Practice Manager is the operational, cultural, and strategic leader of SD Dental. This role requires exceptional organisation, strong leadership presence, and the ability to run a multi-site, multi-provider clinical environment with precision. You will lead a team of ~20 across reception, dental assistants, treatment coordinators, and clinical coordinators, and social media co-ordinators to create a calm, organised, and memorable patient journey.

Previous experience managing teams of 10-15 people is required for this position.

This role requires someone who can confidently lead Coordinators, manage multiple departments, maintain rigorous systems, and elevate both team performance and operational standards as the practice evolves and rebrands (approximately December for rebrand).

About Us

We are an established and reputable company, with a thriving dental practice based in the Redlands and a growing presence now in Brisbane. Our team is dedicated to delivering high-quality, patient-centred care - changing the way people feel about going to the dentist.

Our goal? To make every patient - new or returning - say, "I love going to the dentist"

We live and breathe our 5 Core Values every day:

• Wow Patient Experience – We go above and beyond to delight our patients.
• Excellence – We believe in excellence in everything we do.
• Learning – We never stop growing and stay ahead through constant training and innovation.
• Initiative – We anticipate needs and go the extra mile for patients and teammates alike.
• Teamwork – We support, uplift, and succeed together.

Core Responsibilities

Key Responsibilities

1. Daily Operations Management

• Oversee daily schedules, huddles, and preparation for complex cases.
• Ensure cleanliness, ambience, and equipment readiness.
• Monitor booking gaps, booking utilisation, and front office KPIs.
• Oversee all team tasks and checklists.
• Manage banking, payments, remittances, fraud checks, and financial accuracy.
• Oversee and manage rostering, wages, and leave logs.
• Maintain immaculate presentation and operational flow.

2. Leadership & People Management

• Lead reception, DA, and coordinator teams.
• Hold routine leadership meetings and structured team check-ins.
• Manage performance, accountability, training progress, and SOP compliance.
• Support recruitment, onboarding, and culture-building aligned with practice values.

3. Compliance & Governance

• Maintain infection control, WHS, credentialing, radiation logs, and documentation standards.
• Ensure clinical documentation and due treatment lists are actioned.
• Conduct regular checklist audits, documentation audits, and compliance reviews.

4. Finance & Bookkeeping Oversight

• Oversee and manage routine reconciliation of practice account administration (e.g. merchant fees, DVA/CDBS, QLD Health, PRODA.)
• Manage EOM reconciliation with reporting systems, Accounting software processing, remittance uploads, and invoices.
• Monitor and manage stock budgets, expenses, and cost optimisation opportunities.
• Support financial reporting and KPI monitoring.
• Liaise with accounting team to support practice financial workflow

5. Scheduling & Operational Flow

• Support and oversee books management with clinical, front office and treatment coordinator teams.
• Maintain provider schedules optimised for implants, cosmetic cases, and complex workflows.
• Eliminate bottlenecks and ensure daily timelines run predictably.

6. Strategic & Systems Development

• Review and update workflows, SOPs, checklists, and operational systems.
• Support data collection and reporting to Directors
• Lead change management for new software and process rollouts.
• Develop coordinators using frameworks and goals.
• Support project execution for improvements, future expansion and growth.

Core Competencies Required

• Leadership presence with high EQ and strong communication.
• Operational discipline across multi-site environments.
• Financial literacy and understanding of KPIs & cost structures.
• Compliance and risk awareness across dental standards.
• Advanced organisational skills with a systems and accountability mindset.
• Tech fluency (Praktika or dental PMS, Deputy, Adobe, Google Workspace - Excel, Word and PowerPoint).
• Independent Judgement & Professional Problem-Solving: Demonstrates strong independent decision-making, able to assess situations, weigh options, and take appropriate action
• Systems Development & Operational Ownership: Skilled at identifying operational gaps and proactively developing clear, scalable systems, workflows, and SOPs, taking ownership of process improvement, ensuring new systems are implemented effectively and maintained to a high standard.
• Relentless in the pursuit of solutions, refusing to accept setbacks and consistently uncovering every conceivable avenue to accomplish tasks.

What We Offer

• Competitive remuneration based on experience and skills
• Supportive and positive team culture
• Ongoing professional development and paid training opportunities
• A meaningful role where you truly impact people's lives
• A workplace where you can thrive and be your best self
• An established work family that is always striving to do their best and be the best version of themselves