Receptionist - Veterinary Hospital

About the Role

We have a great opportunity for a Receptionist to join our team and use your exceptional people skills and combine those with your love for animals.

This is not your typical receptionist role

A typical day at GVH will see you performing many varied tasks, such as:

• Greeting clients & patients as they arrive,
• Handling client enquires via phone, email and in person,
• Managing the day-to-day patient appointment scheduling and triaging,
• Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor,
• Processing payments via EFTPOS, credit card, cash, Vetpay, and through GapOnly,
• Physical ability to handle and lift up to 15kgs (either animals that have to be carried, or stock items like large bags of food),
• Sale of products such as over the counter medications, animal care products, enrichment, and equipment
• Utilising your administrative skills to assist with daily tasks assigned to you,
• Working closely with your colleagues, especially with the vets and nurses.

Working Hours

You can expect to work a minimum20 hours per week Monday to Friday however you could work up to 38 hours per week depending on shift availability, which includes up to every second Saturday. Our day shifts are on a rotating roster with a start time as early as 7.45am and a finish time of 7.30pm, with a shift change at 2.00pm.

You must be able to work all of these times to fit into our roster.

This is a permanent part-time role; you will be paid an hourly rate and receive all entitlements as per the National Employment Standards and our award.

Our Ideal Candidate

The ideal candidate should have:

• Exceptional customer service skills,
• High emotional intelligence: Ability to self-manage in a fast-paced environment with the ability to show empathy and be sensitive to an ill pet, as well as its concerned owner,
• Excellent time management and ability to take initiative,
• Proactive approach to work and the interactions you have with clients and colleagues,
• The knowledge, ability, and confidence to handle many types of animals,
• Pet owner experience or demonstrated comfort with animal handling is required,
• Previous experience working in a receptionist or customer service role (previous veterinary receptionist experience will be an advantage),
• A minimum of 2 years' experience in receptionist or customer service roles is required,
• Previous experience with medical terminology (advantageous, however not required as you will be trained),
• Willingness to make a long-term commitment to the receptionist role and not looking to move into other roles within the practice,
• Strong administrative skills: Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files,
• Competent working with Microsoft Office applications such as Word, Excel and Outlook as well as have the capability to learn new systems relevant to the Vet Industry such as Vision for our online scheduling and patient files.

Why work with us?

We offer:

• free parking just a short walk from the practice,
• above award wages,
• tea, coffee and snacks provided,
• midyear events, staff get-togethers, monthly "cake days" for birthdays and Easter and Christmas events,
• opportunities to gain animal handling experience with a variety of different animals, including wildlife and pets,
• lunch and learns from our suppliers and other professional development,
• no Sunday or Public Holiday work.

If you think you have what it takes to become one of our superstar receptionists, we would love to hear from you,

Please include with your application your current CV, a cover letter, your availability and anything else you need us to know.

Please visit our website to find out more about us.

Please Note

• This role is open to anyone with unrestricted working rights for Australia.
• We DO NOT sponsor visa requirements. Your application will not be considered if you ask us to sponsor your visa.
• Due to the large volume of applications, only shortlisted candidates will be contacted if successful through initial screening.
• Applications from recruitment or employment agencies are not being accepted for this position.
• Recruitment will be ongoing and the advert may be removed at any time if the successful candidate is found.