Veterinary Manager

**Job Reference**:
**656614**

**Location**:
**Gungahlin, Canberra**

**Work Type**:
**Full Time (Permanent)**
**CVES have a fantastic opportunity for permanent full time Vet Manager**:
**Location: Gungahlin ACT**
**Full Time - Flexible working arrangements**

**Canberra Veterinary Emergency Service (CVES)** is an Emergency Animal Hospital, providing an after-hours service, operating weeknights from 6pm to 8am, 24 hours on weekends and public holidays. Our practice is a purpose-built facility that offers state of the art equipment, with a full team of vet professionals that will mentor and support you in any emergency environment. You will work with a great team of professionals and friends.

We are a hidden gem, with an abundant number of things to do all close to your home. From hiking, camping, mountain bike riding or even skiing, surfing and a day at the beach - This is the place for YOU
CVES have a fantastic opportunity for permanent full time Vet Manager

**About the Role**
We are seeking a dynamic and passionate Veterinary Manager for our CVES Practice based in Gungahlin, Canberra. As an integral member of the leadership team, you will be responsible for providing the professional support to our clinical veterinary team in an environment that nurtures trust, respect, kindness, and to educate and empower our team members, providing an employer of choice environment. This role can include some after hours shift work and has a combination of clinical and non-clinical work. The Vet Manager ensure that daily operations run smoothly in the practice, allowing veterinarians to focus on patients.

Responsibilities include:

- Lead the Veterinary Clinic Team by advocating for CVES core values, and encouraging a positive culture of accountability, empathy, and openness.
- Manage recruitment in partnership with the Hospital Director and recruitment team.
- Supports Team members through development and retention by providing regular and timely feedback, implementing, and monitoring career development plans, and conducting regular performance reviews.
- Develops and maintains an understanding of CVES Workplace Health & Safety policies and procedures and ensures these practices are embedded within the Practice
- Hospital Performance and Driving Sustainability
- Actively review and forecast practice budgeting and strategic planning with the Senior Leadership Team
- Demonstrate balanced decision making with consideration of both clinical and commercial outcomes.
- Client Experience: Drives a customer-focused culture and demonstrates and reinforces the highest level of customer service with all team members.
- Effectively communicate and consult with clients, vets, and team members on all enquiries, including complaints, grief support, reminders, and procedure follow-ups.
- Ensure adequate resources and support are available to teams to deliver the highest quality of care to patients
- Liaise with other veterinary managers within our Company to ensure alignment and promotion of the business group and to maximise efficiency, operations and team success.
- Project management within the hospital

**All About You**
The ideal applicant will be motivated, committed to patient care, able to lead and develop a team of veterinarians, and share a vision for a collaborative working environment, where referring veterinarians and pet owners receive personal gold standard service. We are looking for extraordinary people to join the team who are interested in learning and growing in their roles and believe in providing clients and their fur babies with the best solutions, delivered with love and empathy.
- A bachelor degree that has been accredited by the Australasian Veterinary Boards Council (AVBC) such as a Bachelor of Veterinary Science (Honours) or a double degree in veterinary medicine.
- A clinical Vet background in ECC with a minimum of 3 years’ experience.
- Experience in leadership of small to medium teams, or a willingness to participate in our leadership development program
- Knowledge and experience of vet services is essential
- Excellence in relationship building and stakeholder management
- Able to negotiate effectively and communicate openly and honestly on all levels
- A strong work ethic with a professional, kind and friendly manner
- Ability to thrive in providing exceptional client/ patient experience where nothing is a problem
- Ability to efficiently manage multiple projects from concept to completion, and react flexibly and assertively to changes that may occur

**Benefits and Cool Stuff**
- An appealing salary that will reflect your abilities and future performance, starting from $165,000 + Super
- Flexible work arrangements
- Paid parental leave
- Strong internal Continuing Education Program and support in ongoing professional development
- Discounted veterinary treatments and products for your pet/s
- Membership support and payment
- Work life harmony
- A fun, collaborate and fully supportive leadersh