Tour Guide

3 hours ago

Sydney, New South Wales, Australia 2bc2f0c0-af09-425f-b973-fc1f4ae18af4 Full time $40,000 - $60,000 per year
ABOUT US

At On Course Travel, we pride ourselves on creating unforgettable travel experiences for our clients, specialising in group tours tailored to the over-60s community. With over 37 years of experience, we offer a diverse range of tours & adventures across Australia and overseas.

We are an Australian family-owned & operated business known for our friendly, professional approach and genuine commitment to quality service. Our team is passionate about making travel accessible, enjoyable, and memorable for every guest.

As part of our growing team, you'll help deliver extraordinary journeys for our valued travellers while being supported by a warm, collaborative office and operations team behind the scenes.

ABOUT THE ROLE

We are seeking a professional, passionate, organised and proactive Tour Host / Tour Guide to accompany and support our over-60s travellers on our group tours.

This role is on the road – you will travel with the group, representing On Course Travel and ensuring that every guest feels welcomed, informed and well looked after. Your "office" is on the coach, in the hotel lobby, at sightseeing stops and around the dinner table.

Key responsibilities include, but are not limited to:

Guest Experience & Commentary

  • Create an inclusive, friendly atmosphere and be the primary point of contact for travellers throughout the tour
  • Provide interesting and engaging commentary on the destinations visited – including history, local stories, landmarks, wildlife and points of interest
  • Deliver clear daily briefings so guests know what's happening, when and where
  • Research and update commentary notes before and during tours to keep content fresh and relevant
  • Look out for guest wellbeing, particularly for older travellers and those needing extra support
  • Assist with check-ins, meals, seating, comfort stops and activity coordination to ensure a smooth experience

Tour Coordination & Communication

  • Liaise with coach drivers, local guides, hotels and restaurants to keep the itinerary running smoothly
  • Manage headcounts, timing and transitions between daily activities
  • Handle minor on-tour changes or issues calmly and professionally

  • Communicate any operational concerns or feedback back to the office team

  • Maintain high standards of presentation, reliability and conduct

ABOUT YOU

We're looking for a people-focused, travel-loving storyteller who genuinely enjoys helping others and bringing destinations to life.

You will bring:

  • A proven ability to listen to customer needs, show empathy and provide outstanding customer service
  • A high degree of care with strong organisation and problem-solving skills
  • Excellent communication skills – confident speaking on a microphone to a group
  • A natural ability to tell stories and share information in an engaging, easy-to-understand way
  • Experience working to schedules and timelines, with the ability to stay calm when plans change
  • Openness and adaptability to changing priorities and guest needs

Experience in any of the following will be highly regarded:

  • Tour guiding, tour hosting or coach commentary
  • Teaching, Acting, presenting, public speaking, community or group leadership
WHY YOU'LL LOVE WORKING WITH US
  • Travel to beautiful destinations with your accommodation and most meals provided while on tour
  • Be part of a supportive, family-owned company where you're known by name, not a number
  • Make a real difference to the lives of our travellers by helping them feel safe, included and inspired to keep exploring
  • Join a growing business with a strong reputation and a loyal repeat customer base

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