
Community Engagement
13 hours ago
The position ensures all engagement activities are compliant with Commonwealth and ACT legislation, including the Telecommunications Act 1997 and relevant ACT planning and environmental requirements, while reflecting Service Stream's commitment to transparency and accountability.
Key responsibilities:
In this role, the coordinator will:
- Proactively engage with ACT residents, stakeholders, and community groups to build and maintain constructive relationships.
- Manage and resolve enquiries, complaints, and compliments in a timely and professional manner.
- Provide guidance and support to project teams, drawing on a strong understanding of engagement processes, contractual obligations, and legal requirements relevant to the ACT.
- Coordinate, plan, and deliver community events, meetings, and site-based engagement activities specific to the ACT rollout.
- As part of the Land Access, Stakeholder & Community Engagement team, the coordinator also contributes to broader program objectives and may support other functions on an ad hoc basis. This role is critical in ensuring Service Stream's ACT projects remain compliant while maintaining community trust and positive public sentiment.
- Identify and liaise with government, private authorities/individuals and other groups affected by proposed, current and previous projects
- Create and implement efficient community engagement strategies to create positive sentiment of Service Stream and its clients
- Receive, investigate and manage queries, complaints and compliments with relevant project and/or stakeholders
- Government, Council, Body Corporate/, Building Management, End User, Complainant, Council Members of Public or other contact will be required
- Work collaboratively within the Land Access, Stakeholder & Community Engagement team to support various projects across the business
Qualifications / Experience
- Courteous and effective stakeholder communications skills essential
- Experience in community engagement and/or escalated complaints management are highly desirable
- Familiarity with ACT-specific legislation and or experience liaising with City and Environmental Directorate (CED, formally TCCS) is desirable
- Previous experience in Project/Construction/Environmental background /experience desirable
- IAP2 is not required but highly desirable
- Located in ACT or vicinity
Qualities Sought
- Initiative - work autonomously and responsibly.
- Excellent liaison/communication/writing skills.
- Excellent attention to detail
- Problem solving, adaptability.
- Highly organized and responsible - effective time management and prioritisation skills.
- Ability to work under pressure and meet deadlines.
- Able and willing to learn and develop in the role
- Work as an effective and supportive team player.
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
We keep communities connected.
Please submit your interest with the apply button. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
-
Director Communications and Engagement
2 days ago
Canberra, n Capital Territory, Australia Office of the Inspector-General of Aged Care Full time $90,000 - $120,000 per yearThe Office of the Inspector-General of Aged CareOur visionis an aged care system in Australia, where every person receives kind, compassionate, high-quality care that promotes their rights, identity and independence. Led by the Inspector-General of Aged Care, the Office of the Inspector-General of Aged Care (OIGAC) is a non-corporate Commonwealth entity...
-
Community Engagement Officer
13 hours ago
Canberra, n Capital Territory, Australia ACT Government Full time $125,344 - $134,527 per yearCloses: 08 October 2025Classification:Senior Officer Grade CSalary:$125,344 - $134,527 plus superannuationPosition No:69930Directorate:EducationAdvertised (Gazettal date):26 September 2025Contact Officer:Nicole Nicholson on or Details:Strathnairn School is opening in 2026 and we're looking for a passionate, people centred Community Engagement Officer to...
-
APS6 Stakeholder Engagement
1 week ago
Canberra, n Capital Territory, Australia Hays Full time $90,000 - $120,000 per yearImmediate StartPaid WeeklyPlease call Michelle Liv on Your new companyAn Australian government agency working globally to support research and innovation in agriculture and rural development. It collaborates with international partners to share knowledge, strengthen local capacity, and contribute to sustainable outcomes in diverse communities.Your new...
-
Employer Engagement Consultant
2 weeks ago
Canberra, n Capital Territory, Australia Jigsaw Australia Full time $60,000 - $80,000 per yearABOUT JIGSAW:Jigsaw is a not-for-profit organisation designed to break the cycle so many people with disability face – of never gaining entry to the workforce.At Jigsaw, we believe people prepare best for work, through work and our mission is to 'build an Australia in which people with disability are fully included in the workforce'.At the heart of the...
-
Director Strategy and Volunteer Engagement
2 days ago
Canberra, n Capital Territory, Australia ACT Government Full time $146,705 - $164,506 per yearCloses: 22 September 2025Classification:Senior Officer Grade BSalary:$146,705 - $164,506 plus superannuationPosition No:44656Directorate:Justice and Community SafetyAdvertised (Gazettal date):08 September 2025Contact Officer:Steve Forbes on or Details: Are you ready to lead the future of the ACT State Emergency Service?The ACT State Emergency Services...
-
National Security Engagement Lead
12 hours ago
Canberra, n Capital Territory, Australia BAE Systems Digital Intelligence Full time $120,000 - $180,000 per yearBAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.National Security Engagement Lead,...
-
In Community Navigator
3 days ago
Canberra, n Capital Territory, Australia Feros Care Full time $60,000 - $80,000 per yearWe're Feros Care, and we're pleased to meet you.And what we care most about is helping people live healthier, happier, better-connected lives.We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse...
-
Senior Communications Advisor
1 week ago
Canberra, n Capital Territory, Australia IP Australia Full time $90,000 - $120,000 per yearAs a Senior Communications Advisor in our team, you will:Work as part of a small team to develop, implement, monitor, and evaluate engaging communication strategies and plans for IP Australia staff.Work with business area subject matter experts to create and deliver compelling news, events and social media-style content tailored largely to internal...
-
APS6 - Speechwriter, Communication
2 days ago
Canberra, n Capital Territory, Australia Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts Full time $90,000 - $120,000 per yearThe opportunity we have availableThe Communication Branch provides high quality advice and support through a range of enabling services, including media engagement activities, ministerial announcements, speechwriting services, strategic communication services, video and design services, social media engagement and advertising campaigns.This is your...
-
Director of Strategic Communications
2 days ago
Canberra, n Capital Territory, Australia MND Australia Full time $90,000 - $120,000 per yearDirector of Strategic CommunicationsMND Australia is the national peak body of state organisations that support those living with and impacted by motor neurone disease (MND). Since 1993, we have been the voice for the MND community. We work collaboratively with our member organisations, the state MND Associations, to inform, influence and raise awareness and...