Boutique Manager

2 days ago

Sydney, New South Wales, Australia Swatch Group Full time $120,000 - $180,000 per year
The Role

Blancpain will be opening it's first Retail Boutique in Sydney expected mid 2026. This is a pivotal role, responsible for the seamless opening and operation of the boutique. This role encompasses full accountability for staffing, sales performance, training, inventory control, and cost management, while also providing oversight of the client experience. As a key ambassador of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.

Key Responsibilities
  • Conduct team training, orientation, and regular coaching to uphold high customer service standards
  • Review operational reports to ensure compliance with company policies and procedures
  • Oversee store set-up, processes, and sales team task completion
  • Oversee daily security stock counts and inventory management
  • Troubleshoot store issues to maintain service, efficiency, and productivity
  • Ensure store security and adherence to safety policies and procedures
  • Work alongside HR team with hiring and interviewing of new team members
  • Manage workforce inductions, scheduling and rosters
  • Support staff with escalated client issues
  • Motivate staff, set objectives for performance reviews, and identify training needs
  • Perform staff performance appraisals and provide ongoing feedback
  • Maintain Blancpain learning and training qualifications
  • Lead by example and provide staff continuous coaching to improve selling skills
  • Collaborate with Marketing & Communications on event planning
  • Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with high-net-worth individuals and inspiring the team to deliver a personalised luxury experience
Skills and Experience
  • Minimum 5 years retail experience in the luxury sector preferred
  • Proven retail management experience
  • Passion for building strong client relationships and clientelling
  • Tertiary qualifications in Business administration an advantage
  • Highly developed and proven customer service and client relationship skills
  • Excellent organisational skills
  • Excellent oral and written communication skills
  • Good computer literacy skills
  • Good time management skills
  • Team player
  • Energy, drive and enthusiasm
  • Impeccable grooming and presentation
  • Visual merchandising flair
  • Full and flexible availability
  • Luxury watch industry knowledge and experience an advantage
How to Apply

Click APPLY to submit your application

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