Delivery Director

23 hours ago

Brisbane, Queensland, Australia Talent Full time $120,000 - $180,000 per year

A leading MSP organisation is seeking an experienced
Delivery Director
to drive and optimise end-to-end IT service delivery operations. This is a
permanent, senior leadership opportunity
with flexibility to work from home. You will oversee IT Service Desk, Desktop Support, VIP Support, and project delivery functions, ensuring operational excellence, exceptional user experience, and alignment with strategic business goals.

You will lead service delivery strategy, foster continuous improvement, and provide insight to executive leadership, all while building high-performing teams and promoting technical and operational excellence.

Requirements For The Role

  • Bachelor's degree in IT, Business, or a related field (Master's preferred).
  • 10+ year's experience in IT service management or delivery, with at least 5 years in leadership roles.
  • Proven experience managing multi-functional teams across IT support, infrastructure, and service desk operations.
  • Strong understanding of ITIL frameworks, project management methodologies, and enterprise service management tools.
  • Demonstrated ability to lead service delivery strategy, translate vision into operational outcomes, and drive continuous improvement.
  • Exceptional stakeholder management, communication, and leadership skills.

Key Responsibilities

  • Lead IT service operations across support, project management, and infrastructure teams.
  • Own major incident management and ensure continuous improvement in service delivery.
  • Develop and implement service delivery strategies aligned with business objectives.
  • Establish and monitor KPIs, dashboards, and reporting to track performance and drive improvement.
  • Build and mentor high-performing teams, fostering a culture of collaboration and growth.
  • Collaborate with stakeholders, vendors, and business units to ensure seamless service outcomes.
  • Champion innovation, emerging technologies, and ITIL-aligned best practices.

What's In It For You

  • Permanent role offering stability and the opportunity to make a meaningful impact.
  • Hybrid working flexibility to balance office and home-based work.
  • Competitive salary and benefits package.
  • Opportunity to shape and lead IT service delivery across a growing organisation.
  • Exposure to strategic projects and senior executive engagement.
  • Professional development and leadership growth opportunities.

Apply Now
to contribute to IT service excellence and lead meaningful change across the organisation.

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