Partner Success Associate

22 hours ago

Melbourne, Victoria, Australia ACS (Australian Computer Society) Full time $80,000 - $120,000 per year

About ACS
ACS (Australian Computer Society) is the leading professional association with over 40,000 members representing Australia's technology community, across industry, government and education. Established more than 50 years ago, ACS is a member-led not-for-profit organisation committed to advancing Australia's technology sector. Our mission is to power Australia's technological brilliance, supporting the delivery of government services, enhancing education, and driving innovation and productivity across businesses.

The Role
We're looking for a
Partner Success Associate (VIC)
who thrives on building relationships, solving problems, and making every partner feel valued. In this role, you'll be the go-to for our organisation accounts, driving renewals, strengthening partnerships, and finding new opportunities to grow revenue and engagement.

This isn't just about partner success; it's about creating a seamless and enjoyable experience for our partners. You'll collaborate with stakeholders across the business, from marketing and events to workforce development and finance, ensuring our partners see real value in every interaction with ACS.

This role is fixed term for 12 months with the opportunity to become permanent in the future.

What You'll Be Doing

  • Onboard, grow, retain, and maximise the value of new and existing organisation and partner accounts.
  • Execute the client renewal process, including contracts, conversations, and touchpoints.
  • Deliver insights, reporting, and a customer-first approach that keeps partnerships strong.
  • Collaborate with internal teams to deliver events, programs, and initiatives that showcase value.
  • Spot opportunities to streamline processes, improve the partner experience, and drive outcomes.

About You
We're after someone who is as outgoing and approachable as they are organised. You'll bring a "nothing is too much trouble" attitude, able to balance big-picture strategy with rolling up your sleeves to get things done.

You'll Also Have

  • Experience in B2B account management, partnerships, or client success.
  • A proven track record in renewals, retention, and growing accounts.
  • Strong stakeholder engagement skills.
  • Ability to connect and influence across all levels of a business.
  • Excellent written, verbal, and interpersonal communication skills.
  • A positive, energetic style that ensures our partners will enjoy working with you

Why Join ACS?

  • Hybrid work environment - 2 to 3 days in the office
  • Extra leave benefits – 3 gifted days per year, a recharge day, and 2 floating holidays
  • Professional development – Access to SkillsSoft, annual training allowance, and ACS membership
  • Inclusive culture – Be part of a collaborative, diverse, and supportive team
  • Financial benefits – NFP salary packaging and Employee Assistance Program
  • Make an impact – Play a key role in shaping the future of Australia's digital economy

How To Apply
Click 'Apply Now' and submit your resume.

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