Program Manager

• An exciting role within the Client and Learner Experience team
• Maternity leave fixed-term contract, commencing late September 2025 through to November 2026
• Based in Carlton with hybrid work options

About Us

The purpose of Melbourne Business School Ltd is to unleash ideas and leaders for a sustainable future. The School's joint strategic vision with the Faculty of Business & Economics (FBE) is to be among the top-ranked providers of business education within the Asia-Pacific Region and to be the first choice of students and clients seeking award and non-award educational experiences.

The Opportunity

As a Program Manager, you will be responsible for the management and coordination of learning solutions delivered to Executive Education participants on both customised solutions and short course programs. You will provide practical and efficient project management through developing and managing timelines, milestones, and deliverables across the entire life cycle of a program. The position entails project management, participant management, reporting and holds key accountability for the client and participant experience.

This position requires flexibility in work patterns (including occasional weekend and evening work) and may also include travel as required to meet program requirements.

Accountabilities will include:

• Management of all administrative processes pertaining to client and participant progress including program planning, enrolment, participant experience and engagement, and extracurricular events.
• Providing responsive, accurate and courteous service to clients and participants which meets their needs.
• Project management of programs over a lifecycle, ensuring that program delivery occurs to time and budget and complies with agreed policies or frameworks, methodologies and quality assurance processes.

About you

Highly motivated and engaged, you are an experienced program manager with an exceptional customer service focus. You will be able to demonstrate similar experience in either a project or program management capacity ideally gained within an organisation offering a business education. You will display a strong program management focus and a commitment to providing exemplary service, together with superior written and verbal communication skills and strong proficiency and skills in using the Microsoft suite of programs.

Ideally, you'll also have:

• Degree-level qualifications in business, learning and development, education or related disciplines
• Project or program management experience
• Background in learner support or experience would be desirable
• Extensive experience and high-level skills to use and manipulate digital technologies such as databases, social media, survey tools and Microsoft office
• Highly developed interpersonal skills, a demonstrated ability to build and maintain effective relationships and highly developed skills to cultivate an exceptional customer service philosophy and culture in a high volume, process-driven work environment.

What's on offer

We value our people and ensure that we can reward you with more than just a salary. Our thanks to you include:

• Competitive remuneration, including not-for-profit salary packaging options and generous parental leave provisions
• Hybrid and flexible work options
• Subsidised gym membership, health and wellbeing programs and regular social events
• Access to world-class learning and development programs at a discounted rate
• A workplace that promotes diversity, collaboration, and new ideas in the heart of Melbourne's innovation precinct
• Working alongside talented and supportive colleagues who are passionate about innovation and creativity

To apply, please submit your application including a cover letter and a current resume by Sunday 24th August 2025