Director of Student Experience

2 days ago

Camperdown, New South Wales, Australia University of Sydney Union (USU) Full time $120,000 - $180,000 per year

Permanent | Full-Time | Camperdown Campus | 1 day wfh

  • Lead a passionate team who truly care about improving student and member experiences.
  • Prestigious and convenient working location on the University of Sydney main campus.
  • Enjoy generous perks and benefits.

WHY YOU'LL LOVE THIS ROLE

The Director of Student Experience is a key member of our Senior Leadership Team, driving a vibrant, inclusive, and student-centred culture at the University of Sydney Union (USU). This pivotal role oversees membership growth, student leadership, communities, and events, shaping the way students engage with campus life.

Reporting directly to the CEO, you will design and deliver innovative programs, signature events, and membership initiatives that inspire belonging and enrich the student journey. You will lead with vision and integrity, creating an environment where students thrive and where your team is motivated to deliver excellence every day.

WHO WE ARE

The USU is Australia's largest independent, student-led organisation. We create a place for every student through diverse experiences — from clubs and societies, leadership programs, and volunteering to festivals, debates, food outlets, and iconic campus venues. Everything we do is about connection, inclusion, and community. Our income is reinvested directly into programs, services, and events that make student life extraordinary.

WHAT YOU'LL BE DOING

As the Director of Student Experience, you will:

  • Lead the development and delivery of strategic engagement plans, programs, and major events that build student community and culture.
  • Oversee USU's membership strategy, enhancing value and growing participation across free and rewards programs.
  • Build and maintain strong partnerships with the University, student leaders, and key stakeholders.
  • Provide inspirational leadership to a talented team, fostering a culture of collaboration, accountability, and innovation.
  • Ensure operational excellence across governance, compliance, and risk management.
  • Drive financial accountability, budget management, and funding proposals to support long-term growth

WHAT YOU BRING

  • Senior leadership experience (7+ years) managing cross-functional teams in membership-based organisations or programs.
  • Proven success in large-scale event and project management.
  • Relevant tertiary qualifications and/or equivalent professional experience.
  • Strong financial management and budget planning skills.
  • Demonstrated experience in compliance, governance, and risk management.
  • Transformational leadership style that builds high-performing teams and cultures.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Passion for student and member experience, with a strong understanding of the university sector.

HOURS OF WORK

This is a Permanent full-time position, 35 hours per week.

BENEFITS

  • Meal card for food and beverage - $15 per day
  • 17.5% annual leave loading
  • Complimentary USU Rewards membership (discounts on and off campus)
  • Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year

APPLICATIONS CLOSE

Friday 3 October 2025, 11:00pm

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