Membership Growth

Permanent | Full-Time | Camperdown Campus | Hybrid Work

Create unforgettable experiences for thousands of students across Australia's most iconic campus.

Help create unforgettable experiences for thousands of students at Australia's most iconic campus.

At the University of Sydney Union (USU), we believe university life should be more than textbooks and lectures – it should be connection, community, and life-changing experiences. Join us

WHY YOU'LL LOVE THIS ROLE

As the Membership Growth & Experience Manager, you will lead a passionate team and drive two key areas:

• Membership strategy – developing and delivering initiatives that increase and retain USU membership year on year.
• Student experience – ensuring our programs and events inspire students, foster community, and strengthen member engagement.

This role combines strategy, creativity, and leadership. You'll shape the future of membership at USU while supporting student-led programs that bring campus to life.

WHAT YOU'LL BE DOING

• Develop and execute a membership growth strategy that drives acquisition and retention.
• Lead and inspire a team across programs including volunteering, student voice, and international student engagement.
• Oversee engaging events and campaigns that boost membership numbers and create unforgettable student experiences.
• Manage budgets and reporting with both precision and creativity.
• Build strong relationships across campus, from student leaders to university executives.

WHAT YOU BRING

• Experience creating and delivering strategies that grow and retain membership and customer engagement.
• Proven leadership skills – you build high-performing, inclusive, and motivated teams.
• Strategic thinking and strong project management capabilities.
• Budget management experience ($250K+).
• Excellent communication and stakeholder management skills.
• 3+ years' experience in management, membership-based, youth-focused, or engagement-driven roles.
• A proactive, adaptable mindset – you thrive in fast-paced, evolving environments

WHAT WE OFFER

• Meal card for food and beverage - $15 per day
• 17.5% annual leave loading
• Complimentary USU Rewards membership (discounts on and off campus)
• Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
• Commitment to learning and development