Library Technology Specialist

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement .

The Library Technology Specialist is a full-time term contract position, up to 9 months.

About the role

The Library Technology Specialist will coordinate and lead innovation and technology for City of Parramatta Libraries.

On a daily basis, you will:

• Provide exceptional customer service, as the first point of contact, for Library technology and related software applications.
• Lead and manage incident, request, problem, and change management processes in accordance with ITIL and the Library ICT Strategy.
• Maintain and manage Library ICT assets, including hardware, software, and network infrastructure, ensuring their optimal performance and security.
• Conduct regular maintenance and updates for core Library systems to ensure efficiency and reliability.

You may also be rostered to provide customer service across our seven library locations, which may include evening and weekend shifts.

About you

Your background extends beyond technical proficiency; you possess a keen understanding of technologies within libraries to deliver exceptional customer service.

You have a proven ability to deliver significant, cross-functional projects, policies or strategies on time and on budget, managing the needs of multiple stakeholders.

You also have demonstrated experience in leading ICT operations within a service-oriented environment. City of Parramatta Libraries utilise hardware and software from multiple vendors including Monitor BM, FE Technologies and Faronics Deep Freeze.

Qualifications:

• Tertiary qualification in Information Technology, Library Science or a related discipline; or extensive relevant experience in ICT, Library or another related field
• ITILv4 Framework accredited
• Current Class C Driver's Licence

What's on offer

This is a full-time term contract position, up to 9 months, with the possibility of extension.

We are offering attractive remuneration from $96,262 to $106,006 plus 12% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

• A range of flexible work arrangements including hybrid WFH arrangements
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave including 2 days health and wellbeing leave per year)
• Learning and development opportunities
  Health and Wellbeing programs (Fitness Passport, flu shots, etc)

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description .

Review our Values Flyer , which outlines Council's core values and behaviours.

Alternatively, for a confidential discussion please contact Melissa Sherlock

How to apply

Candidates must apply online and applications through other mediums will not be accepted at this time.

Please attach a cover letter and answer the following:

• Outline your project management experience in relation to Information Technologies.

Outline your experience in implementing and supporting software systems or technology in a public library or similar organisation.

Applications close 9pm, FRIDAY 26th SEPTEMBER 2025

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta .

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position