Junior Business Analyst

1 week ago

Sydney, New South Wales, Australia Chandler Full time $60,000 - $95,000 per year

Do you thrive in a fast-paced, detail-driven environment?

We're currently gathering expressions of interest for a Junior Business Analyst to join our growing team.

About Us

ChandlerCX is a customer experience–focused SaaS and consulting provider, delivering enterprise-grade solutions and strategic expertise to transform cross-channel customer communications. Our CX Platform, combined with tailored consulting services, powers large-scale, mission-critical communications and digital experiences for leading financial services, local government, and enterprise organisations. As we continue to expand, we're building a talented team to evolve our platform, deliver innovative solutions, and create measurable impact and value for our clients.

About the Role

The Junior Business Analyst supports senior analysts and project teams by gathering and documenting requirements, validating solutions, and assisting with the design, testing and deployment of projects to ensure successful delivery and create real value for clients.

Role Purpose

To assist in the analysis and documentation of requirements and support solution delivery across a variety of projects and client engagements. This includes;

  • Developing specification documents across all internal and client-based solutions.
  • Engaging in client-facing communications, presentations, and meetings.
  • Collaborating closely with internal Development, Project Management, Product, and Customer Services stakeholders to ensure successful delivery of campaigns, projects, and daily/BAU jobs.

Key Responsibilities

  • Assist in requirements gathering and stakeholder engagement
  • Support documentation of user stories and process maps
  • Validate solutions against requirements
  • Participate in workshops and project meetings (both internal and external)
  • Collaborate with PMs, BAs, Developers, and UX/UI designers

What You'll Bring

  • Interest in business analysis and technology
  • Analytical mindset with attention to detail
  • Good communication and interpersonal skills
  • Ability to translate business needs into clear requirements
  • Willingness to learn and grow under guidance of senior analysts
  • Organisational skills to manage multiple tasks and priorities

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