Operations Coordinator – NDIS Supported Independent Living

1 day ago

Kilburn, South Australia My Ability Australia Full time $60,000 - $80,000 per year

At My Ability Australia, we're not just another NDIS provider — we're reimagining what quality, person-centred care looks like in the modern world.

Our work is grounded in Social Role Valorisation (SRV) — the belief that every person has the right to occupy valued roles in their community, to belong, and to be seen for their strengths. Everything we do — from our mentoring and SIL supports to our staff culture — is about turning that principle into daily practice.

We pair this human-centred philosophy with cutting-edge technology through HuGO, our intelligent AI platform built specifically for NDIS providers. HuGO automates the repetitive, time-consuming admin that too often gets in the way of great support work — rostering, reporting, and compliance tracking — so that our team can spend less time on screens and more time focused on people.

Joining us means you'll be part of a team that's combining heart and innovation:

  • Applying SRV to create genuine belonging and valued roles for participants.
  • Using AI-driven insights to make work smarter, not harder.
  • Building a future where every hour of admin saved means another hour supporting someone's goals.

If you believe that technology should enhance human connection — not replace it — and that care should empower rather than manage, you'll find your place with us. Together, we're creating a new standard for NDIS supports: more automation, more care.

About the Role

Australian work rights are essential for this position.

The Operations Coordinator plays a key role in ensuring the smooth delivery of our SIL and community support services.

You'll be the central link between participants, support workers, and leadership – keeping our operations running efficiently.

Previous experience in Supported Independent Living (SIL) is preferred but not essential.

Key responsibilities include:

  • Oversee day-to-day SIL operations.
  • Support rostering, onboarding, and staff supervision to maintain service continuity and participant satisfaction.
  • Liaise with participants, families, and key stakeholders to ensure individualised and responsive service delivery.
  • A Working with Vulnerable People check is required before start.
  • Monitor incidents, reporting, and risk management in collaboration with the Safeguards and HR teams.
  • Assist with audits, policy updates, and continuous improvement processes with other Head Office team members.
  • Prepare operational reports and contribute to business growth and sustainability.
  • A minimum of 1 year of experience in NDIS or disability services is required.
  • Certificate III/IV educational qualification is required for this role.

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